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“Overall, we were very happy with Penguin and the finished product was of high-quality. Claudio, our finishing supervisor should get an 11/10. He showed incredible professionalism, skill, and commitment to making the customer happy. He ensured all the issues we faced were rectified. He was so personable, responsive to our needs, and genuinely knew his stuff. If Penguin has any concept of what is good for their company, they will make sure he never leaves and promote him right to the top. People who were also particularly helpful and clearly put the customer first include Robert, Joe and Angelo. They all played their part in trying to make the process as smooth as possible. Along the way, our primary frustrations were of the poor communication. We often had no concept of which trade was coming and trades sometimes did not know how to access the lockbox. The Calendar was not updated beyond the first day. Probably the biggest frustration was the lack of presence or availability of our assigned site super, Walter. Severe floating floor and issues with sanding of the walls could’ve all been detected along the way. Instead, they had to be dealt with at the end of our project and only thanks to Claudio were they addressed in a thorough manner. After these issues, I do think Penguin would benefit from having a customer care service or quality assurance department which the customer could reach out to throughout the duration of the project. In our case, we often did not know who to communicate with for a given issue and ended up calling multiple people at one go. Needless to say, this took time and added stress and for the premium that you are paying, this should not happen. My advice to any future customers would be to make sure you know exactly what you want done ahead of time and have a very concise plan. Things move very quickly and there is very little margin of error to fix things. As a result, I think it is imperative for homeowners to be involved in every step of the project to make sure any mistakes can be fixed right away. Despite some of our minor frustrations, clear positives were there adhererence to a promised timeline, the very professional trades, scheduling flexibility with the start date depending on our schedule, the high quality of finishings, and again, the amazing Claudio. His help at the end of the project almost made us forget our frustrations during the project. He truly is a star and his commitment to customer satisfaction went above and beyond what we had expected. Overall, we are so pleased with our basement and are already thoroughly enjoying it. We would highly recommend Penguin (as long as Claudio’s part of the package), and would not hesitate to use them again.”

“The best designer and general manager/contractor of a construction site I've ever seen. Hire her and you cannot go wrong. She has great trades, great taste and hustles to get your job done. She completed a total gut of my 1250 square foot condo and a complete gut of a 2400 square foot house and they turned out spectacular.”

“I needed to renovate my elderly mom's Toronto condo. It was in bad shape. Nobody would go in. I was moving mom to Calgary and I wanted to rent her place right away for her and I didn't know any contractors in Toronto. I received a quote from Cozy Casa Homes. The next day Cozy Casa Homes met me at the condo, took measurements, came back with the best quote of four I had, negotiated fairly then started demolition three days later on Oct 7. I went back to Calgary on day 2 and Cozy Casa Homes sent me progress photos every day and completed the job completely unsupervised by me. Day 1 while I was there, everything was removed and new materials started coming in. Within two days I had 3D layouts of the new kitchen cabinets and counters. In week 2 the tile and floor was already in and in the third week the entire kitchen was installed and it was DONE and ready to be rented in less than 3 weeks. I was really happy because Cozy Casa Homes took care of everything. They picked materials, paint colours, flooring and tile, bathroom fixtures, tub, toilet, vanity, installed a complete new kitchen with cabinets, pantry and built a separate laundry room. All of the electrical outlet, switchplates and door handles were replaced with new. Fan and heating vents were all repaired and refinished. All of the lighting was replaced with new LED lights. It was a complete modernization. Cozy Casa Homes brought in all the vendors and subs needed to install and complete the job. I was 2000km away looking after mom and these guys took care of everything. They were nonstop every day. They worked with the building management who reported that Cozy Casa Homes was excellent to work with and kept things clean and adhered to all the condo regulations. Cozy Casa Homes went beyond and found an excellent vendor for appliances and coordinated delivery. Cozy Casa Homes found me a broker for insurance after mom's RBC Insurance refused to provide liability and renter insurance. Cozy Casa Homes kept in touch daily and stayed on budget. On October 27 I had a brand new home and was able to rent it Nov 1. It was gorgeous and lots of people were knocking on the door to rent it as word spread throughout the building. If you have a project, you can't go wrong using Cozy Casa Homes. They were honest and respectful of my mom's property and the hurdles I faced. They respected the people in the building affected by the construction. The people at Cozy Casa Homes all have an excellent work ethic and have an amazing team of workers and vendors who obviously get things done quickly and efficiently. Never in my life have I had someone do such an amazing job in less than three weeks. Highly recommended.”

“POSCHE. Design & Build did a great job remodelling my kitchen. They were able to work well with the constraints of my space. They brought some great-looking samples for me to choose from and made excellent choices on elements that I deferred to their designer at One X One Designer, Hilda Mohseni. They showed dedication to delivering a quality-looking kitchen, redoing the cabinet rope lighting on their own accord when they thought they could do better. The POSCHE. team showed tremendous pride in their work, and superb skills in levelling out a bowed floor to even all the lower cabinets. Just a phenomenal team to work with. Highly recommend POSCHE. Design & Build.”

“We employed New Concept to redo two bathrooms and a laundry room while we were away on a trip Their work and work ethics were excellent We received daily updates on the work preformed each day If there was questions they were immediately answered On our return we found the workmanship of a very high standard Totally would recommend this company to anyone that asks”

“This company is not only excellent in what they do here in saint Catharines but they are truly a company with a heart. Every year the owner takes time away from his very busy schedule to go to third world countries and volunteers his time and skills building homes for the poor. His workmanship is above excellent as he is so detail oriented that every job is completed not only on time and on budget but to his high expectations.”

“As a design professional, it's critical that I work with Trades who can execute my plans successfully and treat my clients and their homes with care and respect. Domilya Group has very high standards and nothing is too much trouble for them. They are well-organized so work progresses quickly. They follow building codes and ensure that all work is done safely and properly. I could not be happier with my choice of contractor and look forward to bringing Domilya Group in on many more future projects. They deserve all their HomeStars ratings of 10/10, and prospective clients should look at the reviews on that website as well.”

“Chris did 2 renovations for us. We were very happy with his professionalism and high quality of workmanship by him and his team of professionals. Chris is very knowledgeable and has some very innovative ideas. We would not hesitate to recommend him.”

“We had a great experience with Carol Ann. She was patient as we considered our options and professional throughout the process. There were a couple of small issues that came up during installation (as they often do) but she swiftly resolved them to our satisfaction. Now we are talking with her about doing our office windows.”

“After 5 years of living in our midtown bungalow and growing our family, it was time for us to overhaul our home. Our 1941 house had not been renovated since the early 80s. The bedrooms, kitchen and living areas were all on one floor, and the feel was drab, dark and tired. After several meetings and quotes with designers and contractors, hiring Bridgemont Properties was the easiest and best decision we could have made. The quoting and ideation process was clear, organized and highly professional. Marion and Rocco immediately put us at ease with their excellent design ideas and creative use of space and colour. Everyone working on our home during the months of the renovation taking place were courteous and skilled. Work was always done on time and Bridgemont Properties remained cognitive and respectful of our deadlines and budget. Their constant, thorough communication and responsiveness kept our family so at ease during the process. Marion and Rocco’s collaboration and imagination was astounding. The design, decor and incredible use of colour most certainly created the ‘wow’ factor we were looking for! Only Bridgemont Properties could have executed this incredible transformation of our urban space. What was once a small, dreary bungalow became an open, airy and bright urban oasis. We have absolute confidence in the workmanship - which is paramount. From the very first meeting through to the ecstatic reveal…we were delighted with every step of the process. We have recommended Bridgemont Properties to several friends and colleagues. We are so happy with our beautiful home and look forward to many more happy years there thanks to Marion and Rocco!”