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Since 1947, Paragon Stairs has built our reputation as the most consultative brand in the industry. Our customer-focused process is paired with a wide range of high-quality products to meet your stair needs. Paragon covers every step of the process, including budgeting and post-installation questions.
Staircase Design, Custom Stair Design, Stair Manufacturing
Zonas de trabajo
24 proyectos de Paragon Stairs
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Elmwood, Estados Unidos
Eclectic Schoolhouse Renovation with Spiral Stair
Galveston, Estados Unidos
Modern Staircase in Texas Lake House
Yardley, Estados Unidos
Rustic DIY Floating Stair Kit
Lincoln University, Estados Unidos
Custom Aluminum Deck Spiral Stair
Rustic Log Cabin Renovation
North Smithfield, Estados Unidos
Condo Spiral Staircase
Miami, Estados Unidos
Outdoor Spiral Staircase
Stafford Township, Estados Unidos
Galvanized Spiral Staircase
Point Harbor, Estados Unidos
Villa Spiral Staircase
New York, Estados Unidos
Manhattan Condo Renovation
Delray Beach, Estados Unidos
Interior Forged Iron Spiral Staircase
Portland, Estados Unidos
Spiral Stair Renovation
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126 valoraciones para Paragon Stairs
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Calidad de trabajo
Usuario de Houzz-576622132
I was very pleased with their communication, price and service. From the initial consultation, through the manufacturing and delivery process and assembly instructions, everything was well done.
hace 2 días
We purchased galvanized stairs from Salter years ago when we were originally going to build a deck on top of our roof and required stairs that were 19' off the ground. After a second design location was chosen; we discovered that the impediment to extending the existing deck was no longer an impediment and opted for that and didn't need the stairs. During the first two iterations, Scott never hesitated to provide drawings/ideas etc.at no cost. He was always very friendly/pleasant & helpful. Meanwhile, years passed & in 2020, I decided that since we were stuck at home anyway I would install the Stairs to replace some older stairs but this time it would require a Variance. This meant more drawings, more than once and again, Scott was very helpful, always positive and didn't charge. Because of Covid, permitting was a real hassle not because of the stairs but because everything was closed, people were working from home and the County Reviewer was difficult to access & communicate with, creating a lot more work & help from Scott, which he never, ever seemed bothered by. Salter Stairs has a solid, strong product and excellent customer support.
9 de Octubre de 2020
I am giving them 1 star because I could not give 0. This has been a disaster!! We are going on 6 months and the stairs are still not correct. They promised us a 5% refund, which is so small for all of the issues, and we never received it. Our main pole is bent and rusted, handrail is too short (both times they sent it), platform had 2 legs welded incorrectly, we were given the wrong measurement on the tread height, one tread was split and they did not send us touch up paint. We sent pics and they told us how to measure. After it was sent wrong, they told us we measured incorrectly, which we didn't! We needed a left hand rise, they sent us a right hand rise and told us it was universal. I am not sure if I have listed all of the issues. We have had to pay a contractor 3 times to work on this. This is holding up our completion of our new home. I definitely do NOT recommend using Paragon Stairs.
5 de Octubre de 2020
Cannot recommend this company. Stairs arrived bent and horribly scratched in a damaged shrink wrapped cardboard box. (see pictures) The powder coated rails had NO protection. The center pole and 1/3rd of the railing was lost. We ordered this stair in May 2020 for our remodel. The remodel is finished and the new stair is not expected until approx. Oct 2020 - five months since our order. Terrible customer service. Once you pay in full the friendly service is gone. They won't return phone calls and emails. They won't give us a definite completion date so that we can rearrange installation with our contractor. We have had to extend our rental since we can't move in without the staircase. This has been a $11,000 nightmare.
29 de Septiembre de 2020
Sorry, can't recommend. The shipment was a full 30 days late. It took dozens of phone calls to make it happen, and then when the staircase arrived, the paint was damaged. Paragon failed to follow up on any of my complaints. Zero.
18 de Septiembre de 2020
Great spiral stairs. The sales and shipping departments were very helpful with getting the right stairs and making sure it was delivered on time. The stairs were used to replace an unsafe ladder to a loft area in a small condo. I purchased the economy stairs which are extremely narrow and not easy to maneuver. If I had to do it again I would have upgraded to the next level to have ease of use.
26 de Agosto de 2020Última modificación: 26 de Agosto de 2020
The unit went together well. The instructions were very good except for the preparation to install the hand rail, which was the hardest part. It would be better if they had a You Tube video on how to install the unit. This would have saved a lot of guess work and time, but overall the product is excellent and very well made. I would recommend the product highly. Very strong and looks great!
24 de Agosto de 2020Última modificación: 24 de Agosto de 2020
The Stairs where simple well done, the engineering and over quality where everything you’d expect from a professional. Some of the hardware was a bit Questionable as to quality. However, it was an easy install. I will order here again and I would suggest the company. One thing to keep in mind the stairway I purchased was very narrow and could have used some guidance in that respect. We are all happy! Thank you.
14 de Agosto de 2020
Our spiral stair kit had one baluster missing, the top landing was an inch too short, and the paint of the handrail peeled off during installation. Customer service reps are friendly and talk as if they will take care of the issues. I have been calling the 3rd time now and I was promised a follow-up call and email but nothing has happened. Pretty lousy customer service for a $12000 product.
19 de Julio de 2020
Paragon sales representative was great to work with. Our stairs arrived ahead of schedule and was packaged very well. Stairs are assembled and look fantastic!
19 de Junio de 2020
I was a little concerned at first, but the spiral staircase we purchased for a client turned out better than expected. Install directions were a little hard to understand at first, but between a couple of calls to customer service everything worked out great. Thanks, Clark McCarley McCarley Construction LLC Little Rock, AR
18 de Junio de 2020
I am a home owner who installed the product
The person taking my call listened to what my project was and was very professional. he confirmed in a drawing what I was trying to accomplish and I received all the materials i needed to do the job. everything was there when it arrived in the time they told me and it went easier than the expected time that was estimated to install the stairs. Thanks
16 de Junio de 2020
Comentado: What is the priceMany spiral stairs are installed as "hole in the floor" designs. This means that the stair comes up through the floor without meeting a loft face. When this is the case, we provide well encl...
16 de Enero de 2018
Comentado: 15 Old House Trends....We love that spiral staircases are making a comeback! They're great for small spaces that been popular recently. For an update to a traditional spiral stair, you can consider a sweeping curved stair.
2 de Enero de 2018