Reformas de sótanos en Pefferlaw, ON

“Overall, we were very happy with Penguin and the finished product was of high-quality. Claudio, our finishing supervisor should get an 11/10. He showed incredible professionalism, skill, and commitment to making the customer happy. He ensured all the issues we faced were rectified. He was so personable, responsive to our needs, and genuinely knew his stuff. If Penguin has any concept of what is good for their company, they will make sure he never leaves and promote him right to the top. People who were also particularly helpful and clearly put the customer first include Robert, Joe and Angelo. They all played their part in trying to make the process as smooth as possible. Along the way, our primary frustrations were of the poor communication. We often had no concept of which trade was coming and trades sometimes did not know how to access the lockbox. The Calendar was not updated beyond the first day. Probably the biggest frustration was the lack of presence or availability of our assigned site super, Walter. Severe floating floor and issues with sanding of the walls could’ve all been detected along the way. Instead, they had to be dealt with at the end of our project and only thanks to Claudio were they addressed in a thorough manner. After these issues, I do think Penguin would benefit from having a customer care service or quality assurance department which the customer could reach out to throughout the duration of the project. In our case, we often did not know who to communicate with for a given issue and ended up calling multiple people at one go. Needless to say, this took time and added stress and for the premium that you are paying, this should not happen. My advice to any future customers would be to make sure you know exactly what you want done ahead of time and have a very concise plan. Things move very quickly and there is very little margin of error to fix things. As a result, I think it is imperative for homeowners to be involved in every step of the project to make sure any mistakes can be fixed right away. Despite some of our minor frustrations, clear positives were there adhererence to a promised timeline, the very professional trades, scheduling flexibility with the start date depending on our schedule, the high quality of finishings, and again, the amazing Claudio. His help at the end of the project almost made us forget our frustrations during the project. He truly is a star and his commitment to customer satisfaction went above and beyond what we had expected. Overall, we are so pleased with our basement and are already thoroughly enjoying it. We would highly recommend Penguin (as long as Claudio’s part of the package), and would not hesitate to use them again.”

“We had a great experience with Carol Ann. She was patient as we considered our options and professional throughout the process. There were a couple of small issues that came up during installation (as they often do) but she swiftly resolved them to our satisfaction. Now we are talking with her about doing our office windows.”

“The best designer and general manager/contractor of a construction site I've ever seen. Hire her and you cannot go wrong. She has great trades, great taste and hustles to get your job done. She completed a total gut of my 1250 square foot condo and a complete gut of a 2400 square foot house and they turned out spectacular.”

“We did a complete rebuild with Master Edge. The work went smoothly and the end product is superb. We challenged the contractor with difficult tiling layouts, stained wood trim and a very picky engineer client.”

“The company and team are highly skilled, professional with great engineering skills to perform major jobs including structural and design Highly recommend this ethical team”

“We employed New Concept to redo two bathrooms and a laundry room while we were away on a trip Their work and work ethics were excellent We received daily updates on the work preformed each day If there was questions they were immediately answered On our return we found the workmanship of a very high standard Totally would recommend this company to anyone that asks”

“Excellent Designer and a wonderful person. We really enjoyed working with her and her team! Cathy gave us so many ideas, she even came up with the brilliant idea of vaulting the great room, something we didn't think was possible. Thank you Cathy.”

“Working with Randy, Cathy & Brian on my retirement home build was a total pleasurable experience. They manage a complete professional team that is very organized in all aspects of their work, and especially focused on client communication. That aspect alone, went a long way in ensuring that my project was delivered as promised within the time and budget parameters as set out. Dave Gibson - Balsam Lake, Kawarthas.”

“Looking for a contractor is a daunting task. You are nervous about spending the money, you don't want to get ripped off and have to call "Homes on Homes" for help after the job is done. I had 3 contractors quote the job and one of them was a friend. My friend didn't get the job. AGM did, without question. Who could believe that a basement could be totally renovated in 3 weeks. What a great job. Dry walls, electrical, floors, bathroom, fireplace, etc. More than I expected. Great quality work, dedicated staff who show up on time, open to change things as I changed my mind. AGM is quick to respond and always respectful. All this and on BUDGET! I have recommended AGM to a friend and they too said "who knew". Honestly, now you too know a good contractor ...AGM. Call and get your project done right and on budget. This may sound like a paid for advertisement but it isn't . It is simply true. Thank you AGM for making a beautiful basement in my home.”

“I want to thank KP Construction for the awesome work they did for us. They designed and built the composite deck and interlock patio. It was an enjoyable experience; they finished everything on time, clean after themselves, answer our questions and addressed our concerns. I would definitely use them again in the future and recommend them to anyone, who is looking for a reliable company and hustle free experience.”