BuildASofa

I purchased a sofa from build a sofa about three years ago. The experience of customizing the sofa was great, but after owning the sofa for just over 3 years, its looking worn and pretty awful. The cushions are pilling, the wood is creaking and the cushions are losing their shape - and buttons. I've owned custom furniture before (that was significantly cheaper than this) and they held up for 8-9 years with no issue. I would not shop at Build-A-Sofa again. The quality seems on-par with IKEA purchases I've made, which for the most part, have a very low expectation of quality, and are MUCH cheaper. The couch looked great for the first few years but has been slowly degrading. I've cleaned the cushions regularly - vacuuming, taking care of spills, and having it professionally cleaned. Build a sofa's only response was to tell me to turn the cushions- which i have done - although the buttons are falling off so I keep having to replace those too. For the price - I expect furniture to look good for more than 2-3 years.

We ordered a customer sofa from Brad and Buildasofa for an investment property outside of Austin. The delivery company decided it was unable to get the couch into the unit and did not deliver it. Brad (owner) went out of his way to make a separate trip in his personal vehicle to deliver the couch himself. Our current living room sofa was ordered from BuildaSofa as well and has been perfect. The customer service with this compan

I had Build a Sofa make me 5 large sofas for our restaurant and they are fantastic.. Very solid, good looking and well made. Brad was easy to work with and stayed in contact with me the whole way. Our restaurants are better now that we have the sofas. I highly recommend the company and their products

Our new sectional sofa from Build-A-Sofa has been life(style) changing. Every time I walk in the family room I think, "Holy Crap, that's a nice couch". I don't regret a single dollar I traded them for it. We just moved into a new home and were replacing some old furniture with new. Our living room was completely empty while we got the house operational and considered how we wanted to use the space. During that time I totally underestimated the importance of having a place to sit. That should be on Maslow's list of basic human needs: Food, shelter, and a comfortable place to sit. So we put the living room on top priority. A quick survey of furniture stores in the Austin area revealed over 180 business selling home furnishings from the traditional to the eclectic modern, with prices between "Freshman Dorm" and "this fine fabric on our teak and duck down sofa would compliment your $12,000 toilet and bidet in the bathroom very nicely". My wallet said ouch. After visiting six furniture stores in our style and price range, I started to wonder how long this search was going to take. How many stores would we have to visit before we found the perfect sofa or sectional? Would we just have to settle for a mashup of Rooms-To-Go and Havertys labor day deals? When I first met Brad, founder of Build-A-Sofa, he said "send me a photo of your living room and I can design you a custom sectional in two visits or less". We brought our photos and decorating ideas, chose fabric, and selected the Sterling sofa for the foundation. The showroom contains most of the foundation designs and cushion styles so it was easy to decide on the sofa design we liked best. Brad and his wife are excellent decorators and quickly pared down the hundreds of fabrics they have on offer to a handful that matched our living room and were compatible with the sectional design. We placed an order, received it quickly, and absolutely love the couch. Color and texture are perfect. The quality of the seams and stitching are full, straight, and tight. The frame is well designed with plenty of reinforcement and support. There are no pops or creaks from our new Build-A-Sofa sectional. Several couches we tried at the volume furniture stores around Austin sounded like they were already 20 years old. The sectional sofa we ordered from Build-A-Sofa was super affordable. I was actually surprised I could get a custom sofa for the price I paid. Brad recommended a number of extras that didn't move the price much but really improved the comfort and utility of our sectional couch. Here's the value of this transaction for me: 1. I got the exact couch I wanted that matches my room perfectly with one visit to Build-a-Sofa. I didn't have to search through every furniture shop in Austin trying to find the size, style, and color that would "sort of work" in my living room. 2. I got a high-quality custom couch delivered to my home in about the same amount of time it takes a stocking furniture store to deliver from a warehouse. 3. I avoided the No. 1 complaint customers have with a furniture purchase: Delivery. My furniture was delivered and installed on time without damage by Big Easy's Moving. Seriously! Check out customer reviews for any of the traditional furniture stores in Austin. Customers usually have positive things to say about the sales person they worked with, the appearance of the showroom, and the quality of the furniture they hoped to receive. They buy the furniture and right after that the deal goes to hell. Either the store doesn't deliver on time, the delivery agent doesn't show up as promised, parts are missing, the order is damaged, some portion of the order never shows up... post-sale delivery is definitely not the strength of the regulars in town. So just a word about Big Easy's moving. They moved all my stuff into my new home without a scratch. It was like they were never there. And they have the best attitude and work ethic I have ever seen. Calling them a "moving company" or a "delivery company" just isn't right. I don't know what to call them but when I need furniture moved or delivered I call them. So when Brad told me that he only used Big Easy's for Austin delivery, I had no concerns at all ordering my new sectional from Build-A-Sofa.

BuildASofa exceeded my expectations. They were so knowledgable and helpful in the showroom, and made the perfect sectional for our living room that will last for years. Top quality, service, and style. I highly recommend them if you are looking for an investment piece, but they also have lower price points. Thanks BuildASofa!

BuildASofa provides such a fun and unique service. I was set on a specific vintage modern feel and they helped me create exactly what I wanted. Adrianna was knowledgeable and really helped me see the "big picture." The whole experience was great--even the price.

I wanted a very specific sofa for my new home that I could not find at big box furniture stores. I went to BuildASofa and immediately found the sofa I was dreaming of. They even made some changes to it for me to make it work perfectly in my space. It was delivered on-time and it is more beautiful than I expected. I highly recommend BuildA Sofa!