Vision Design and Build

We have received your review. In consideration of your complaints, we have revisited the details on your project. It is unfortunate that the content of this review was not brought to our attention prior to this post, 3 years after project completion. We make every effort to respond to all project concerns and our goal is to leave a satisfied customer.

On that note, in reviewing your project, we found that the contract states “Furnish and install ¼” paneling on walls and ceiling (Vision approved)”. Judges paneling was not requested or desired until the end of the project. This would have been an extra cost and change of scope.

Regarding the solid core door, it was ordered from BMC with the following info: OE59816988-1 2868 1-3/8 SC 6 PANEL TX. This is a solid core door per specifications and not solid wood. Options are hollow core vs solid core, and we installed a solid core door as per specifications.

The back small gutter had to be removed in order to build the new addition as it was in that area. We did not have in our scope of work to add new gutters. When you informed us of water into the new addition, we added gutters at no charge. In reviewing the change order, we also performed other services totaling $4,600.00 as a courtesy with no additional charges to you.

Lastly, in review of emails, your second to last email states that there were only two small items left to be completed. We started to complete the work requested, but when we did not finish within three days, we were not allowed on the job. You would not communicate with us even when we sent accounting showing credits and a balance due on your project. Your project was revisited when our project coordinator saw the building final was never completed and we wanted to be sure it was closed properly with the City of San Antonio. The inspector went out on his own, even though we asked him to wait until we got a response, which we did not receive.

You hired us to complete your project as per contract and we made every effort to do this for you. We have been dependable, honest and have responded to all inquiries and concerns.