Expert Design & Construction

Expert had done a kitchen for us several years ago and we had a great experience. When we later bought a home in another city, we contacted Expert to do our new kitchen. We love the finished kitchen. Harry, the owner, was professional and knowledgeable had great ideas for the improvements and our project manager, Jeff, was terrific. Jeff was available when we needed him (sometimes for reassurance or to verify things since we were usually at work when the work was being done), provided information up-front before each new phase, explained the process, and kept their online (secured) project calendar updated so we knew well in advance what was being done and when. They were very clear as to when we had to make decisions (as for finishes, etc) to keep the project on track. They work with great people for flooring and custom built cabinets, as well. We will happily consider Expert for any future big projects at our home. People comment all the time about the beauty of our kitchen, and the quality of everything is great. They kept to the budget and explained clearly our options and how they would impact the budget and timeline. The only delay was because of a backsplash decision I made which shifted the timeline a bit because the material I chose was not in stock from the supplier. Expert worked to re-work their schedule and minimize the delay.

We met Mr. Headrick at a Sacramento home show. He was very eager to take a look at our proposed remodeling project and set up an appointment. He showed up on time and was very personable, but his attitude quickly changed when he saw how small the job was. He spent time going over the needed work and took measurements and pictures. He told us he would get the proposal to us in about a week. That was the last we heard from him. He didn't have the courtesy to tell us he wasn't interested. Definitely not an expert in customer service.

After meeting Harry the owner at the home show he came to our home to look at our master bath and bedroom that we wanted to remodel. We really like him and his ideas of what we could do. He said it would take a few weeks to come up with a plan/ design. Well it's been 8 weeks and we have not heard from him. I called and also sent emails neither of which did I get a reply to. Needless to say we are very disappointed if he did not want the job he should've just said so rather than waste our time.

A very professional company. My co-worker used them and was very happy. A little on the pricey side, but they are a one stop shop in terms of remodeling.