I would like to preface with "I am an Uber Type A personality, and the past 12 years of my life has been one gigantic remodel!" We met Harlan in 2013, staying in a home that he had just completed. We were very impressed not only by Harlan's work, but by Harlan as a person as well.
I cannot say enough wonderful things when talking about Harlan and Masterwork Builders. My husband and I live in TX full-time and purchased this as a second home in CA. It was never a question that Harlan would be our go to when we purchased this home. At the onset of the planning process I was convinced I was going to be flying in and out of CA to "check up on things". I am happy to report not one trip was made during this remodel! Being from TX we were used to doing pretty much what we want without much city involvement. Needless to say, there were some things we had to learn regarding remodeling in CA (in a nutshell, it is a whole different ball game). The permit process was probably the most stressful aspect of this project, but Harlan is unbelievably organized and made sure we had everything needed/required to ensure a smooth permit approval process. After hearing nothing but horror stories from friends and neighbors in town, I chose to take the permit period to get a jumpstart on our planning (flooring, finishes, paint colors, etc...). Harlan was unbelievably helpful throught this process, and we worked very well together to get all major details hashed out before demolition started.
Harlan and his crews are absolutely amazing. Harlan set us up on an app called Basecamp, and all communications regarding decisions and progress were communicated via the app. Harlan and I had at least one phone call per week to verbally touch base, and face time was used as needed (I tried my best to let Harlan and his crews do their work without my constant interference). Harlan and Jeff are wonderful communicators and there was never really anything left to question after the fact. I can honestly say that, despite the scope of this project, this was the most stress free remodel I have ever experienced! I was notified as soon as an issue arose, and any and all problems were solved in a very timely manner and full responsibility was taken when needed (although we did not deal with this much at all). We did not get hung up on things like materials, unlike every other remodel I have lived through. By taking the permit process to work out the finish details, we did not run into issues regarding materials and availability or lack thereof. Harlan and his crews worked very well together, and our home was kept as clean and organized as possible throughout the project.
All in all, Harlan is my go to for any and all future projects in CA. Harlan and his crews took our dream and turned it into a reality, all with me 2000 miles away through the entire process. He is an amazing person both personally and professionally, and working with him has been nothing less than a pleasure!