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Servicios prestados:
Basement Remodeling, Bathroom Remodeling, Chimney Construction, Concrete Construction, Concrete Flooring, Countertop Installation, Demolition, Drywall Installation, Energy-Efficient Homes, Fireplace Installation, Gas Fireplace Installation, Guesthouse Design & Construction, Home Additions, Home Extensions, Home Remodeling, Home Restoration, Insulation Installation, Kitchen Remodeling, New Home Construction, Roof Replacement, Water Heater Installation, Water Treatment System Installation, Custom Home, House Plans, 3D Rendering, Air Conditioning Installation, Air Conditioning Repair, Air Duct Cleaning, Appliance Installation, Appliance Repair, Attic Insulation, Backsplash Installation, Basement Design, Bathroom Design, Bathroom Plumbing, Bathtub Installation, Bedroom Design, Boiler Installation, Building Design, Cabinet Installation, Cabinet Painting, Cabinet Refacing, Cabinet Refinishing, Carpentry, Ceiling Painting, Closet Organization, Concrete Driveway Installation, Custom Drapery
Zonas de trabajo
Richmond Hill, Aurora, Markham, Newmarket, Ontario, Ottawa, Toronto, Windsor, Hamilton, Kitchener, OAKVILLE, MILTON, BARRIE, KING CITY, PICKERING
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Credenciales
2 álbumes de ideas
AIRENO HOME |
We apologize for the delay in the drawings during the initial stages of the project. Our team members have since taken on their respective roles and responsibilities to ensure that the project is completed on schedule.
Regarding the verbal abuse that our construction workers and project manager received during the construction phase, we have replaced the project manager three times to address your concerns, which has caused our employees a great deal of stress.
Regarding the "out of pocket" expenses, these were incurred because you chose to use higher grade materials that were not included in the original contract. This caused a gap in the budget, and you purchased the materials to fill the gap. Additionally, during the construction phase, you added new items to the project that were not covered under the initial contract, resulting in additional costs. We consulted with you and reached an agreement on the extra expenses, and we also provided additional labor to complete the project.
As for the warranty issue, our technician visited the site 4-5 times to patiently repair and also addressed other existing issues. However, since the scratches on the tiles were physical in nature, this is not covered under warranty. It is similar to buying a car from a dealership and accidentally scratching the paint during use, which is not covered under warranty. And the tiles are installed 6 month ago. However, if you can provide evidence that the problem was caused by improper installation, we are willing to make necessary changes to address the issue.
We appreciate your feedback and hope that we can address any concerns you may have in the future.
Sincerely,
Aireno Team