Gregory Door And Window

We had some work done on a storm door & window by Gregory door as part of an agreement for the closing on a condo that the seller was paying for. The storm door had been pulled away from the frame, did not close properly & had a broken closer. The service rep that came tightened the frame, ordered a closer & worked on the latch/strike plate to get it to close. It still wasn’t closing properly after their service man left so I called & was told the door would be repaired to latch closed when the closer was installed. Unfortunately I was not there when the closer was installed because the door was left not closing even when pushed shut. I called to ask them to come back to finish the job & I later got a bill for $100. I called on this bill & was told it because they had to come back to finish what they promised to do on the 2nd service call! They insisted I owed them this even though the condo seller agreed to pay everything to have the door repaired! Susan Gregory would not budge on this and charged my credit card. This is absolutely ridiculous & a pretty lousy way to make an extra $100-I am so disappointed with this whole experience.

Eager to use a local business and after having experienced a successful front door project with Gregory Door and Window, Inc. we elected to use them again for the fabrication and installation of a pair of closet doors. Net Result: a very expensive ($1700+) door project that netted scratched doors, out of square door casing, incorrectly installed door latches, one door handle being .25 inches lower than the other, vertical seams between the doors and the doors casing being uneven, etc. Multiple calls to Zach Fisher at Gregory Door netted zero. Conversations with Mike the door installer netted zero! END RESULT: hiring an independent contractor to dismantle the entire door system, to turn around and do a professional door installation. What is Expected: A refund, per the original quote, of $420 for installation of our closet doors. Additionally, all the aforementioned can be verified with copies of quotes, phone records and e-mails.