Green Star Exteriors Llc

Long but worth the read. I have been trying to have my concern rectified since November of 2017. So I decided post this review in hopes to warn other consumers of their dishonesty, disrespect and lack of caring. I had my house sided by this company, costing $18,000+. Way more expensive then every other quote i received, but I enjoyed their sales experience, their product and the timing in which it could be done. Less then a few months after completed installation I noticed one side of my house had wrinkling and was distorted. I called Greenstar and set up an inspection. This is when their true colors shined. The project manager came out and immediately stated that "he knew this was going to happen". The damage, in his opinion, was caused by thermal distortion from my neighbors windows and that my neighbors would require full screens. My question to him, if you knew this why did you not tell me this so that I could prevent the problem before it occurred? His response, "you should have known since that is what your old siding looked like." This is information that he would not have since the first time Greenstar ever saw my house the sidind was MISSING!!! It blew off in a storm. There were two pieces of distorted siding when the project manager came out. I screwed it in to the wall to prevent it from blowing away and as anyone knows if siding can't flex it will distort. He went on to accuse me of insurance fraud. At that time I kicked him off my property and called the office. I spoke with Don, informed him of the situation, told him that I disagree with the evaluation and forbade the project manager from ever coming near my home again. Don proceeded to set up and inspection with an engineer from the company that supplies their siding. In the meantime I did some research of my own. I found out who the company was (this is not something that Greenstar reveals to you unless you ask), look up their product and get the specs. I then used a thermal camera with temperature readings to photograph the "sun spots" from the reflection of my neighbors windows. Not on spot was hot enough to surpass the distortion or melting point specs of the company's product. I photographed and documented this. I then went to other houses on my block, as they are all designed identically, found the same "sun spot reflections", took their temperatures and photographs. No other house on the street has distortion from the exact same condition they were claiming my house did. I then had my inspection with Don and the Engineer. I presented him the evidence in which he responded I am not sure why it happened but every house is different. I was informed that thermal distortion was not covered under the warranty and I should know that since I have a copy of their warranty. Oh wait, I don't have a copy of their warranty. Why? Greenstar never told me who the siding was made by. They always called it "their product". They also never supplied me with a warranty booklet. However, he agreed to give Greenstar the siding at no cost to replace on the side of my house provided I got my neighbors to get screens that cover the entirety of their window. Don agreed to install the siding out of good faith. It took a while to have screens custom built for my neighbors windows, screens that I paid for. I called the siding engineer to tell him it was finished. Don then contacted me and tried to charge an excessive amount of money to install the siding. I refused. He lowered it to "their cost". I still refused given our conversation when the engineer was present. I have spoken with the siding company several times to try and get the siding from them. At this point I will pay someone else to install it. Every time I speak with them they tell me they sent the siding to Greenstar and Greenstar claims they do not have it so there is nothing they can do. No one from Greenstar will return my phone calls at this point. My house still looks like shit after spending $18,000+. Do not do business with Greenstar.