DiGiulio Exteriors

Buyer Beware!!! Tony DiGiulio of DiGiulio Exteriors/Interiors is wonderful as long as things are going well……. but if there is a glitch, he does not return phone calls and does not follow up if a problem arises after he has your money, procrastinating till product is out of warrantee. June of 2016 we had all our windows replaced for a little over $14,000. From the beginning having our calls returned did not seem to be a priority with Tony for which my husband chided him several times during this whole process. All went well with installer team led by Olag (not sure of spelling) who we thought were excellent. No complaint on windows install. We then ordered a Jeldwen front entry door ($7,231 for door and install) which Tony purchased through Home Depot. It was installed in August, 2016. No problem until Spring of 2017 when we had water leaking into our basement under the front door. We could not believe it could be our new door, so we had contractors checking our foundation, masonry around the front entry including sealing all possible ways water could be getting in. After trial and error with rain storms and water hose we discovered water WAS coming through the door. Called Tony (again a challenge having our calls returned) and he finally had Olag come out to check. Screws beneath the door jam were wet and starting to rust. Olag said it was the door and it should be replaced. He did caulk under the jam, but that did not stop the leaking. Going into the fall this began months of our back and forth with Tony trying to get him to stand by his work and product. He assured us he would take care of the door, took pictures, did water tests, saying he was going to get the manufacturer involved, and then we would not hear from him for months again unless we called. We were incredibly patient thinking he was handling this. In 2018 he then opened a store front for his business where my husband would stop and ask about the door, which he said was now out of warrantee and he did not want to pay for an inspection from Jeldwen (of course caused by Tony’s procrastination). He then said he had a new door on order and would come in two weeks. Two weeks came and went and no call from Tony. My husband again stopped at his public store front. Here is where things turned nasty. He was not happy to see my husband, who asked, what was up and Tony replied, “you tell me”. Door was supposed to be in 2 weeks. He told my husband he cancelled it because he was not going to replace it and if it leaks again to once more replace it. My husband thought “and when were you thinking of telling us?” My husband told him he should be ashamed of himself and was very upset to be talked to so disrespectfully especially in front of one of his employees. When my husband and I were discussing where we go from here, Tony called and said he wanted to make this right….(gee, after how awfully he treated us). Tony said to me my husband had a lot of nerve coming in without an appointment (to his storefront)???? Really??? He sent a new contractor of his, Dennis, out to check the door. Dennis was gracious and found that, INDEED, the door itself was not properly sealed at the factory (he showed me where you could actually see water being sucked into seams) and was leaking water into our basement. He proceeded to caulk all the seams in the door, transom and sidelights after which we water tested and leaking seems to have stopped. We shall see for how long. Long story but almost 2 years is a very long time to have dealt with this problem. Bottom line is we paid a lot of money upfront but Tony did not stand by his work and products, was negligent in returning calls leaving us hanging on such an important issue as water leaking into our home even though his installer and contractor verified a problem with the door. All the hard feelings and product issues could have been avoided if this had been handled in a timely manner.