K & C Fence Company

Booked with them for an aluminum fence that had to be special ordered. The reason we chose K&C was because of the reviews here and the quick turnaround time promised on the project. After signing the agreement, we waited the estimated delivery time and then started trying to follow up. Repeated calls and messages went unanswered or the response was “following up with the manufacturer.” If the manufacturer is struggling with delivery, that is understandable, but K&C shouldn’t be struggling to return a call or text. We were told our materials arrived and have tried daily to work with them to get the installation scheduled. I had been given tentative dates, but they were going to confirm and call back. Guess what…no call. Again, I leave messages and texts, but can’t get an answer. I’ve gotten one response which was “trying to figure out when to work you in” which would indicate my install is probably not going to happen in 2-3 days per the tentative schedule. I read reviews and hire companies based on reviews like these so I am baffled at all the ones highlighting their great communication and customer service. One or two incidents of this behavior/service level happens in the best companies, but we’ve experienced three months of customer neglect and frustration. I hope this review helps someone else book elsewhere and question the authenticity of some of these glowing “reviews” because I certainly am now.