Abbey Fence & Deck

We signed a contract with Abbey on July 8, 2022. We provided our credit card information for the ~$1400 deposit, the fence area was staked out, and were told our fence would be installed in 8-12 weeks. After 8 weeks came and went, I repeatedly called the sales person, Paul Stesch. When his voice mailbox wasn't "full", my messages were ignored. After multiple phone calls (the final message being that I was getting angry and needed an update ASAP) he finally called me back to let me know that Abbey Fence was having "lots of trouble with aluminum fencing" and he had "bad news" - they never ordered any materials and have no intention of honoring the contract that was signed. Since Abbey never "processed" our signed agreement, according to Mr. Stesch, its "not really a contract". Not only will I never hire this company for anything again, I will be leaving reviews everywhere I can and I already have a call into the MHIC.

Update - 8/3/2021: Abbey Fence called me up, and said they had a crew available. They came out with all the necessary materials to complete the repairs to my satisfaction. The crew worked hard and diligent, the head crew person (Dave) came down to ensure the work was being done the way I wanted, reinforced it to his crew the desires and what I wanted. They finished and took care of all concerns that I had and addressed them as needed. For this reason, I have updated my score of them to reflect 3 stars. You can read the original report below Abbey Fence and Deck is a company I'd heard of before. So I was happy to choose them as the ones to build my fence. They came out right away and gave an estimate. Very reasonable. As a way to save money, I went with the cheapest wood possible being told that it would just have more knots in it. I didn't hear back for a while, and called them. Was told delayed by a month due to wood shortage. I told them, that's funny, I went to Home Depot and there was plenty of wood to build my fence. Two weeks later install crew comes and works hard and fast. Gets the work done in day and a half. There was never a project manager (*correction, he says he visited for 10 mins first day... but I did not meet or see him - so it's possible. I'll give benefit of doubt) on site to talk with to oversee their work. They didn't do a final walk through with me either. The wood was of terrible quality. Chunks, dings, boards with not straight edges. The quality of the product is just not acceptable, and I DARE them to come out and tell me if they were the homeowner whether they would have this on their property. I call them back, get original rep to come out and look he agrees. Two weeks go by of me playing phone tag with various people in the organization chain to finally get another crew out to replace boards. I told one person that I counted 30+slats not acceptable, the gate needs to be adjusted already, and concrete issues. They come out with 7 slats to replace, of which 1 is as poor quality as one replacing. They didn't replace the gate handle, just used a hammer to knock back into place, mangling the latch system. I'm giving up at this point. I had to choose worst of the worst, and live with it. Project manager didn't come out 2nd time either, and I haven't had a courtesy call either to check in. Oh yeah, they also botched the financing we had set up, but were quick to put the charge immediately on my CC. I was told by another fence company that Abbey had gone downhill... I wanted to believe that it was just company competing.... but it seems to be true. I will not recommend Abbey to anyone. If I can figure out how to post pictures I will. You can be the judge yourself. I'm sure the company might respond with he asked too much and all request were met. My comeback to that would be I accepted too little, took too much time and effort on my part even getting you out here. Contract signed 4/27/21