Supreme Moving and Storage

Our experience with Supreme has been miserable, and we strongly encourage everyone to use a different company. Our pick-up was a disaster. We stated we needed to be out by the 31st, a Monday, and were told it would be no problem to schedule a pick up for Saturday. We got one brief confusing call on Friday, but nobody showed up on Saturday. Or Sunday. We called and called but didn't get through until Monday. That day, with excuses that the driver had mechanical problems, we were told someone would arrive by Monday afternoon. When nobody arrived on Monday, we had to extend our lease and change our flights, at significant expense. The pick up finally happened on Tuesday. Supreme's estimation tool underestimated our load by 25%, leading to a significant increase in price. In storage or when being transferred between trucks, our things were badly damaged or lost. Our furniture must have been dragged and thrown. Despite being wrapped carefully in blankets by the first driver every piece bares dents, scratched surfaces, or missing hardware. One chair, unfortunately one with sentimental value, had a wrung cracked and ripped out. That broken piece was lost. It will cost as much to replace as to repair. The boxes, if they weren't deeply punctured by the legs of flying furniture, were stacked under so much weight they were crushed. Our bed frame (custom, hand-made, solid hardwood) and mattress were misplaced or put in a different shipment. It has been three weeks and there is still no indication from anyone that they have been located. We suspect we will not see them again. Throughout the process Supreme's customer service has been terrible. We spent the entire first weekend calling but never received a response. In fact, after the initial sales phase, they have never contacted us. Their Customer Service team has never returned a single phone call or email. We estimate we left approximately 20 voicemails for every time that we actually got through. We had to stop accepting promises and instead insist they make inquiries or send forms while we were on the phone with them. We never received any notification from Supreme about when our delivery would be; we had to find the driver's number by contacting the carrier he works for. Our belongings arrived 2.5 weeks after our scheduled date, and 6 weeks after our pick up. When we resorted to tracking down the drivers they were, to their credit, courteous and helpful. When we tried to contact Supreme about damaged and missing items we had to speak with three people, and leave multiple unanswered voicemails and emails, to even receive the claims form. We are not optimistic about any of our costs being covered. Furthermore, every single person involved in our move cast the blame elsewhere - sales blamed dispatch, dispatch blamed the carriers, the carriers blamed the drivers, the drivers blamed the warehouse, and the warehouse is unreachable. This may be true throughout the industry, but every Supreme employee feigned personal offense if we asked them to take some responsibility. Our primary advice to Supreme is to communicate. When we said we had to be out by the 31st, don't say "okay, let's do the 29th," say, "to be safe let's give it a week." When a truck has mechanical problems, call us so we don't spend all weekend waiting to see if perhaps you'll arrive. Let us know about the progress of our delivery on the first scheduled delivery date. If you don't have those details, help us contact the subcontractors directly; don't make us figure out how to track down our belongings ourselves. You promised we'd receive information in a few hours about what's going on with our missing items. It's been weeks - isn't it time to follow up? Most importantly answer your voicemails, answer your emails. We are understanding that coordinating a shipment across the country can have challenges, and that not every box will arrive in pristine condition. But we are less understanding when you fail to communicate at all, and give hollow promises when we do manage to get in touch with you. If you did these things, your call center wouldn't be so swamped. Your people would be more courteous. You would have more time to be reaching out to make other customers happy - a virtuous cycle. Our advice to other customers is to listen to what other people in the moving industry have since told us: use a large national moving company. Yes, they too can have delays and other issues, but there are several reasons why they are more likely to get you your things safely. Most of these companies will do a walkthrough of your house and give you a binding estimate, to ensure you are not surprised by additional fees. They hire their owner/operator drivers directly, so there are fewer layers of subcontractors to deal with. The drivers cover your belongings under their own insurance, so they keep it safe. Often the driver does both the loading and unloading, so there are no excuses about damage caused by someone else. The drivers are paid by weight and distance, so they are encouraged to drop off your items promptly. Other things to do... Nobody has much incentive to pick up on time, so give yourself a buffer on that end. And try to be present whenever someone touches your belongings. This may mean packing your items yourself in a pod, or hiring your own team to transfer items between trucks. In any case, do not use Supreme.

My experience with Supreme Moving and Storage ended on a positive note after Christine Spark promptly reached out to me to resolve the issues. She was very understanding and pleasant to talk to and her dedication to providing excellent customer service is the reason for updating my review.

Horrible experience with this moving company for many reasons! My wife, 4 kids and I moved from the midwest to west. We stressed the importance of timing with our move and they just told us what we wanted to hear to get our business. They lied to us throughout the overly long and drawn out move, their fault. Left us without our stuff over Christmas and when our stuff did arrive too late multiple boxes had been opened and Christmas presents stolen. We are extremely disappointed and upset. Also, their customer service is horrible and they were very rude to us for weeks! Would not recommend this company!

Supreme moving and storage is way better than other moving companies. They do not waste time at all. They work very hard until the job is done. They packed for four hours straight without taking any breaks. They always used covers and pads to protect my floors and furniture. They are professional, energetic, hardworking and very decent. And above all, no damages and no hidden fees. I do not think I require more from them.

I took the help of Supreme moving and storage when I relocated. The movers were expert at their work. The move was perfect from start to finish. I hired them not based on cost but their service. Their move was first class. I am satisfied by their job. They even carefully packed my unnecessary things too. All of my belongings got delivered safely. I liked their punctuality as they finished all work in quoted schedule. I am thankful to them and highly recommend them. They really did an excellent job!

I had move out of my apartment within a week. No, I didn’t have rent due! My landlord was moving into it. I hastily hired Supreme moving and storage as they were the first company I could find. These guys were great though. They came in on time and worked very quickly. Each of my belongings was carefully packed into boxes and the furniture was wrapped in shrink tapes. They loaded the van efficiently. The movers were quite fast which meant less money for me pay. They delivered on time and nothing was lost or broken. It was very successful move given the time constraints!

The moving crew arrived early and they worked incredibly hard all day, swiftly emptying our old place. Nothing was damaged in the move and unloading it all was even quicker. We had some big pieces of furniture to go up 3 flights of narrow stairs and they did an excellent job maneuvering it up there without causing any damage. They were all professional and polite. If we move again, Supreme moving and storage will be our first choice!

They are extraordinary! Their service exceeded my expectation in many ways. They are professional, thoughtful, and honest. They were extra careful with our piano which meant a great deal to us. It was safely delivered along with all of our goods. Nothing was damaged or scratched. They sure know how to make a move successful. I will always prefer Supreme moving and storage for all my cross country moves.

They are AWESOME! They came before the scheduled time and were super-efficient and extremely careful while moving everything. The guys were very friendly and did everything as we requested. We have a big couch which didn't fit through the staircase. They had to take it out from the window. They have a plan for everything! The rates were great and I received my goods without any damages. Supreme moving and storage is truly a professional mover.

They were professional and communicative. They always kept me informed. I was impressed how well the packers packed my belongings and carefully loaded everything on to their truck. They are organized, efficient, hardworking and friendly. The sales rep called me for a feedback in the middle of the move. They do care about quality and service. All my belongings were delivered safe and sound on the given delivery date. I had a good move with Supreme moving and storage.

I hired Supreme moving and storage to move all my belongings because they were recommended by my dad. They were just too good. Firstly, they gave me a very reasonable quote. Secondly, the crew was very capable. They lifted heavy belongings with such ease. I want to know which gym they go to. Then again, lifting heavy belongings all day is enough exercise I suppose. They were very time efficient as well. Lastly, everything arrived right on the scheduled date. Can you really ask for more from a moving company?

I have worked with Supreme moving and storage a few times already and I know how efficient they are. They were impeccable during my last move too. As usual, the crew arrived very much on time. I have to give it to these guys for always being so punctual. They packed everything very carefully with proper packing materials. The movers are all very professional. They are skilled and experienced. They approach you with respect and a helping hand. I think the movers are the company’s best asset. These guys are definitely worth hiring.