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Bespoke Flooring, Flooring Installation, Floor Fitting, Wood Flooring Supply, Hardwood Worktops, Wooden Decking Supply
Zonas de trabajo
London, Kensington & Chelsea, Camden, Hampstead, Swiss Cottage, Hampstead Garden Suburb, Highgate, UK
Best of Houzz in Service - 2016
we are sorry to read you feel this way
we have checked your order and can see your order was delivered over a year ago
the product you ordered is one of our best sellers, we have sold all the batch without a single issue. all our products are made to the highest quality and we inspect them all before shipping to make sure our products are made at the highest quality.
we checked the history of your order and found that the issue you mentioned is not to do with the quality of the product but to do with the fact the wood was not acclimatized in the room before installation.
please let us know if there is anything, we can do to help at this point
all the best
We are sorry you feel this way.
The worktop you ordered was a rustic grade therefore , you should expect knots that will be filled with wood fillers
Its Only the back side of the Worktop (this side will not be visible after installation) will have more knots and wood fillers than the front side.
We apologies the worktop didn’t met your expectations.
We can confirm full refund was made immediately after we received the worktop back to our warehouse.
Please contact us if there is anything else we can do to help.
We are surprised by your review because all we wanted was to genuinely help you in the best possible way. In fact, in your specific case, we made you an exception when you missed the deadline to return the goods within 14 days as per our T&C. Moreover, our return department sent you an email on the 18th of December precisely explaining the process of the return. We are so shocked by your review following your unfair comments about our company that we reopened your case to review and we will advise you about our further actions shortly.
We are sorry to hear you were not satisfied with our products.
And can assure you that customer satisfaction is always the highest priority for us.
Unfortunately, at the time we had no idea of the issue so were unable to help.
As it has been over a year ago and you already fully fitted the product, there is not much we can do now.
However if you would have contacted us at the time we were able to offer a solution for you.
If there is anything else we can do to assist you with this unusual case please do not hesitate to contact us directly on 02038690900 or send us an email to email@example.com
Thank you for your feedback,
We are very sorry to read that our product did not meet your expectations.
When wood is processed it is graded into one of four different categories: prime, select, natural or rustic.
This grading process takes into account the number and the size of knots that are present in the wood, the consistency of the colour and the amount of sap naturally
present in the wood. The Natural grade of this floor allows little sapwood, knots of varying sizes some mineral streaks, natural grain pattern and colour variation.
Any knots, splits or imperfections might be filled by dark or brown filler.
Our money-back- guarantee policy ensures that if you are not happy with the product you can return if for a full refund.
As per our records a full refund has been made.
If there are any other issues we can assist you with please do not hesitate to contact us on 02038690900 or send us and email to firstname.lastname@example.org