Premier Residential Builders HC, LLC.

Nice people, but don't expect great customer service. We purchased a high end home from them and have experienced very slow responses to numerous promblems. Our front door glass was scratched when we moved in and the replacement door arrived in worse shape. Now two years later we are still waiting for doors and we had to change to non glass doors just to avoid the problem of scratched glass. When we bought the house it had beautiful stained ceilings on the deck that we loved. Within six months the ceiling looked like it had begun to rot as the stain failed. While it was not rotten, the ceiling could not be restrained because the painter had used an indoor stain. Instead of repairing the problem, they refused to do anything other than paint over the ceiling and that wasn't completed for more than 1 1/2 years after moving in. In less than 2 years after moving in a leak developed in our basement. I called Premier and was first told they couldn't do anything. After finding the leak was due to poor plumbing installation at the time the home was built, they sent a guy out to spray something over the leak, not fix the leak. I paid a plumber more than $400 to fix the problem correctly. We had cracks in the grout of the master bath floor. They sent someone out to fix it after waiting 6 months. It barely lasted 6 months before the crack returned. In less than 2 years from moving into the new home, the air conditioning unit failed. I tried several times to contact the sub-contractor of Premier, but never got anyone to answer the phone or return calls. Despite having a 10 year warranty on the unit, I had to go to another company in order to get it fixed. The out of pocket expenses for replacing the defective unit was more than $2500. The apparent motive of this builder is to use cheap material when possible, make the home look as nice as possible, and use minimum repairs until your 1 year warranty is up. Then you are on your own.

We purchased a home from Premier Builders almost a year ago. Great product and great people to work with when any problems have aired. Would definitely suggest working with this company for any future building or remodeling.