Marshall Carpet One and Rug Gallery

Cannot say enough good things about the group at Marshall Carpet One in Mayfield Heights, particularly Ryan Wien. Marshall was recommended to us by our KD as part of our home renovation process. The floor for our entire home was being replaced; although a small home, it was still a big project. Ryan endured our many visits and sample requests, and answered all our questions. He was attentive, quick to respond, friendly and compassionate. When it came time for installation, we had the best. Eddie and Chris were fantastic. Efficient, friendly, professional. Most notably, when we had a flood barely two weeks after installation that destroyed the flooring in two rooms (long story--not a flooring quality issue), Ryan went into overdrive to find replacement flooring of the same lot, coordinate the same installation team to ensure proper match and flow, and get our beautiful floor back in place as quickly as possible. There are so many shortcuts they could have taken, so many excuses they could have given to avoid our hassles. They didn't. They were there for us without missing a beat and we are beyond grateful. You just don't find such dedication to the customer and kindness much anymore but it absolutely exists at Marshall. We will soon be in the process of picking out area rugs and there is nowhere else we'd give our business but Ryan and Marshall Carpet One. Amazing group of people!

Matt at Marshall Carpet was so very helpful in alleviating all my concerns relative to replacing very old carpeting with new wool carpeting! And the installers did an amazing job! Just an excellent attention to detail and craftsmanship! Also, his recommended carpet removal company (Jason Kondrat) was just as amazing and considerate! Thank you both so much!

Marshal Carpet has always been the choice for me when I needed any type of carpet or flooring needs. I have purchase all of my area rugs from Steve at Marshall. They are always ready to answer any question and are always willing to let you take a rug home to try for a day. This is a great help when selecting a area rug so that you can see the different looks during the daytime as well as in the evening. I recently purchased a runner for a hallway and I happen to have measured incorrect so when I picked up the runner and put it down I saw it was a bit to long. Called Steve and he said no problem bring the rug back and he world have the fringe removed and shorten the rug and have the fringe put back on. It came out great. Thanks Steve.

Marshall worked with me throughout multiple scheduling issues as the close of my house was delayed by several weeks. Matt is a wonderful asset to the company, who pays attention to detail and the customer's needs. We hired them to install carpet and flooring and the end result looks great.