Johnson Carpet One

So many people want to make their voices heard when they have had a bad experience with an establishment or employee. I had just that but with a different carpet store and manufacturer. I came to Johnson Carpet in hopes to gain professional guidance on how to fix my issue with flawed carpet from the manufacturer and no ownership from the other carpet institute. Lori Mulder with Johnson Carpet listened to my dilemma, provided me with more than just customer service. She was professional, educated in the carpet industry and guided me to the types of carpet I needed to ensure that I would never have this issue and again. She was patient and did not just try and sell me an expensive piece of carpet but rather carpet that would meet the needs of my household. Elegant, but practical, stylish and yet would stand up to the wear and tear of a normal household. She has impeccable taste and really helped me with putting together the right color scheme with my colored walls and furniture. I wanted you know that in a day and age where customer service no longer exists , Lori Mulder represented Johnson Carpet above and beyond. She took ownership and worked with the insurance agents to the manufacturer that sold me the flawed carpet, made sure their needs were met with confirmed measurements and new carpet details so I could get my reimbursement from them for my new carpet purchase with Johnson Carpet. My living room and hallways look beautiful and I could not be happier. Not just with the looks of my rooms but with the experience and customer satisfaction I received from Lori Mulder. I trusted her and she did not let me down. I was so impressed I have also had hard wood floors installed in the Master Bedroom and had rugs made for the floor. I am a loyal customer of Johnson Carpet going forward and I wanted to make sure that Lori’s superiors knew how hard she worked on making my experience a very pleasant one. I have song her praises with my friends and co-workers and recommended Johnson Carpet for their remodel needs.