Furnishmyplace

I am an Interior Designer and purchased this rug on the Houzz website for my client. It was delivered to the clients house which was being remolded. The rug was not opened immediately for that reason. When it was opened there were two cuts on the back of the rug they were not visible thur the wrapping. I reported thur the Houzz website to the company it came thur. I completed the online form and included picture. I ask for a replacement not a refund. I have just heard back from the company say they denied my claim and accused me of cutting the rug. I haven’t decided what my next step will be but it’s not over. BEWARE of this company. I have been an Interior Designer for over 30 yrs. and have never been treated in this manner nor have I ever been accused of lying by a vendor.

The service provider was very polite and professional. I'd recommend to a friend if someone were looking for this kind of service.