Maybe an investor only wanting a quick remodel to flip a house might be satisfied using this company, but any homeowner with a modicum of self-respect should look elsewhere.
My bathroom floor and shower tiled by ACTS was a classic instance of bad business: Price seemed reasonable but the quality of work was sloppy and lazy; it seemed the business owner, Alonso, just wanted to get the work done and get paid as fast as possible. Alonso did not respect me and took no pride in his work.
I am now paying a new fee and new materials for a different company to re-do the botched work.
Before installing my baseboard tile, Alonso assured me he would repair the ragged drywall behind. He did not; instead, he tiled over the damaged wall. Because the new tile baseboard is only half as tall as the old, it left a four-inch strip of damaged, ragged wall all the way around the room, which Alonso did not even bother to patch so as to at least give the appearance of having repaired the wall behind.
I had a very easy time patching the wall myself; it took all of 20 minutes to do, but the fact that Alonso had explicitly told me he would repair it and then did not was my first red flag, and I wish I had terminated our contract there.
The subway tile I had ordered for the largest wall of the shower arrived in sheets rather than individual tiles. Before starting, Alonso asked me how I wanted the tile: in straight columns, or staggered, like bricks. I told him I wanted staggered. He told me he was not sure if it was possible to stagger the tiles. I told him if it was not possible to do, then I guessed there was no choice other than columnar orientation, but my preference was to stagger the tiles.
While he worked, I found photo examples from the website I had purchased the tiles from of those same tiles installed in the staggered brick pattern I wanted. I saw that Alonso had begun to install the tiles in straight columns, so I showed him the pictures. He stared at the work he had already started, pouting and sighing, saying it would be "a lot of work" to undo and start over. When I insisted that I did not like the way it looked and wanted the tiles to be configured in the staggered way I had asked for, Alonso became exasperated. "Ok, ok" he said, "I show you; this wall has to be like this." He held up one of the side wall subway tiles against the back wall subway tile to show me that the tiles were not quite the exact same height. He explained that the tiles would not match up properly with those on the two side walls and would look very bad if he tried. "Because this wall is different tile" he explained "we need to do this wall like this (columnar) - we can't do it like that (staggered)." He insisted that he had just done a shower for another lady who chose to have the entire thing tiled in columnar subway tile and it looked great.
So I let him continue.
I wish I had taken pictures of the finished back wall: Some tiles were a half-inch apart; others were touching at the corners, leaving no space for grout. None of the rows were level and no two columns were equidistant. It was a deplorably amateur-looking mess. When I expressed my displeasure to Alonso, he first pretended not to see anything wrong "Why you think it looks bad? Where do you see?" Then he became accusatory, saying he had thought I'd said I wanted the tiles arranged in columns; "If you had tell me you want like that, then I would have done like that." When I reminded him that HE was the one who had insisted on this pattern because the tiles, he'd said, would not align properly with the other walls, he changed excuses again, saying that in all his many, many years of laying tile, he has never, ever cut apart tiles that come on a sheet; he has NEVER seen that done before.
The two side shower walls, thankfully, looked fine; rows were level and spacing was even, but one tile, on the corner of the shower niche, had been cut so sloppily the saw had left one very deep cut and a series of smaller but easily visible cuts all along one side of the tile. I could not believe the guy had installed the tile looking like that. When i asked Alonso to remove the flawed tile and replace it with a cleanly cut tile, he again pretended not to see what I was seeing. "What you not like about that one?" he asked. I said it looked like lazy work because of the saw cuts. "Why you say that?" he insisted, "Where do you see the cuts?" (The one cut was so big it was visible from the bathroom doorway).
When I told Alonso I wanted him to remove all the tile from the back wall and that I would be finding a new company to finish the job, he perfunctorily told me that client satisfaction is important to him. He offered to "give [me] a good price" to start over and do the wall the way I wanted it. Disgusting.
