Window & Roof Depot

We signed a contract March 28th 2018 with Matt and Peter the project manager and sales person for an upstairs remodel to our home. Our deposit of $40,899 was cashed by WRD also known as Kitchen and Bath Depot by Rory Knight the "owner" of this company 3-4 days later. It is now October 10th, we have no design, permits and Rory will not answer any emails, calls to his cell or main office regarding a refund of our deposit. We now have a lawyer working on our case the he too has not received any communication from this company. A civil court hearing is next. If you do not want to be robbed by this company I would recommend you staying far away from them. Take a look at reviews and you will see that there is a pattern to them taking money and refusing to refund or communicate with the customers they signed a contract with. I am unable to give a completion date listed below as this company never started. I have no other option but to give them an excellent review for taking money/fraud with the intent of keeping it and not living up to the contract which they signed.

Friendly staff - sales person, measurements, even Becca who answers their phones. I wish I could rate their work. Unfortunately I never got to see it. After taking the measurements, there was a delay getting the list of supplies to me that I needed to purchase - which essentially delayed the time to completion so it wouldn't have been completed in time for my mother to move in. In February I called to request a refund of my $2100 deposit. I have been trying to get that refund ever since to no avail. At one point I agreed to have them come in and do a different bathroom and just apply the deposit to that work. I never heard from them again. Now I feel like I'm getting the run around and I simply want my money back. A trustworthy company would never attempt to keep something they did not earn. My next trip will be to civil court. Uggghhh!!!! Do your homework before hiring this company!

I live here in Tacoma. I needed new screens in my apartment and my land lord asked me to get a quote, not only were the office staff gals extremely friendly and attentive they sent an excellent estimator to the complex and he took my screens and I had new ones in less than a week! And they were very affordable! I know when I buy a home I will use them for my future projects, as well as my landlord who will be using them for future projects as well!