RoofAdvisor has resolved a leaking roof problem that has plagued us for over 30 years!
In 1986, we purchased a home with a minor roof leak, in the attached garage, that the previous owner claimed he could fix before we took possession. He couldn’t fix it. It continued to leak whenever the rain blew in from the north.
When the roof was ready for replacement 5 years later (1992), we paid a brand name roofing company to install a second layer of shingles, believing they would be able to fix the leak. However, their efforts failed to resolve the problem. Given this experience, we were very apprehensive about consulting more roofing contractors.
Over the years, we tried various do-it-yourself "repairs" which slowed the leak, but did not stop it.
More years passed and water damage slowly accrued. Recently, two more leaks sprang to life. Now what should we do?
Desperate, we recently contacted a well advertised, multi-faceted home improvement company, and asked for them to come out and advise us. An appointment was scheduled, but they didn’t show up. Their 800-number salesperson told us they couldn’t fix problem roofs like ours, and that we should have a roof inspection performed. Not quite the answer we expected, but it turned out to be good advice.
We Googled "roof inspectors", and discovered RoofAdvisor.
After speaking with a RoofAdvisor project manager, an appointment was made with a roof inspector to conduct a thorough, free inspection. He carefully checked everything, inside and out, and provided us with a compressive report of his findings. He predicted that there was something wrong with the installation of one or more flash cards behind the siding above the leak. He assured us that the root cause could be confirmed after a tear off of the two layers of old shingles, and the then fixed as part of a new roof installation. Other than the leaks, the old shingles were holding up well after 25 years, but nearing expected end of life.
Anxious to have the leaks resolved, we decided to consider immediate roof replacement. After bringing us up-to-date on roofing technology and materials, he let us pick a shingle style/color and warranty that was the best match for our budget and quality expectations. He then prepared an on-the-spot cost estimate which we were relieved to find affordable. We believe it is much less than we would have paid elsewhere.
The next day, the RoofAdvisor project manager called to schedule the drop off of a dumpster for the tear-off debris, and roof delivery of the new roofing materials for the following Wednesday. The roofing crew was scheduled for the following two days.
Upon the roofing crew’s arrival, we were relieved when the foreman confirmed that he had reviewed the inspector’s analysis, and was aware of our concerns. He expressed confidence in their ability to determine root cause and resolve all leaks.
As predicted by the roof inspector, the roofing crew discovered that a flash card was missing in the original construction. After replacing water damaged wood, new flash cards were installed and the new shingles installed.
What a relief!
Despite the cold weather, the crew worked very hard for two days to complete the roof replacement, and conducted a thorough cleanup. The waste dumpster was picked up the following day. The inspector returned to perform a quality inspection.
If we’re still alive in 30 years, we’ll plan on going with RoofAdvisor again. Meanwhile, we will recommend RoofAdvisor to others.
Thank you Elise, Chris, Jim, and the hard working crew! Job well done!
