Roof Worx

Roof Worx looks solid on paper. The company has great reviews and since my initial call to the company, I've been treated like a valued potential customer. Victor got in touch with me quickly and promptly came out to assess the damage to my roof caused by the wind storm on April 17, 2018. We were off to a good start, or so it seemed. Sadly, the incompetency, behavior and attitude of one person at the company caused the company a customer. Allow me to explain: During inspection of my roof, Victor assured me that he would have a tarp installed to avoid water damage to my house as we were expecting rain and snow during the next couple of days. I came home from work and noticed that the tarp was in place. I had a feeling that something wasn't right about the tarp - it wasn't draped over the top of the roof and I wondered if water would be able to penetrate the top of the tarp. I figured that a "professional" who is in the roofing business would be familiar with the basics of a simple tarp installation and I dismissed my worries. On the night that it started raining, I was woken up by all of my smoke alarms going off. Disoriented, I ran around the house looking for the cause, though I couldn't see nor smell anything smoke and/or fire related. Shortly after the alarms went off, water started coming into my bedroom through the ceiling-mounted smoke detector. I couldn't silence the smoke alarms even after I disconnected the smoke detector that was getting soaked by water and I ended up shutting off the electricity. Frantically, I tried calling Victor to no avail. It was well after 10 PM on Friday, understandingly pretty late for anyone to answer their phone. The rain was just getting started and the water was now coming in quickly. I called another roofing company and ended up with a person at my house close to midnight, doing all he could to save my ceiling from further damage. I was shown pictures of Victor's tarp installation and what I saw was something that any person with common sense would recognize as a sloppily affixed band-aid! My initial worry about the way the tarp was installed had been correct. When I finally connected with Victor and told him about what had occurred, he told me that the tarp could not be draped over the top of the roof because a vent was in the way. What was the point of the tarp then, decoration? I have water damage to my house because a roofing company project manager decided that my attic needed to breathe during a rain storm. During our phone call, not once did Victor ask about the damage that I had sustained to my house, nor did he apologize that the tarp had failed due to its poor installation. Victor did not offer any options in an attempt to rectify the situation. He seemed indifferent about my predicament and I got the impression that there's nothing to worry about since insurance can cover that damage as well. After hearing Victor's response and approach to the issue, I had decided that I would not want him as my project manager. The worst part of this unpleasant experience was Victor's major attitude change after I told him that I will be inviting another roofing company to meet with my insurance adjuster to go over the damages. Victor's demeanor went from bad to worse in an instant! He was very upset and angrily questioned me, "So you'll hire another roofing company just because some guy came out to help you at midnight?" Absolutely! I will NOT hire the guy who is incapable of handling a tarp and treats people like garbage when he doesn't get his way. Victor tried to make ME feel guilty as if I'm doing something wrong by not hiring the company which he so poorly represents. With his remarks and behavior, Victor destroyed any chance for any potential future projects. I will gladly do business with a company that respects its customers.

My wife and I hired Roof Worx to scrape our existing roofing product and replace it with a brand new asphalt roof along with above code underpayment and well crafted aluminum flashing. The workmen showed up right after a big snowstorm and had cleared the snow, previous underpayment and roofing material within hours. The following afternoon we had a new roof! Fast, efficient and well crafted!

My wife and I hired Roof Worx to scrape our existing roofing product and replace it with a brand new asphalt roof along with above code underpayment and well crafted aluminum flashing. The workmen showed up right after a big snowstorm and had cleared the snow, previous underpayment and roofing material within hours. The following afternoon we had a new roof! Fast, efficient and well crafted!