Hy-Grade Steel Roofing System

Mr. Petrilli,
In outdoor construction there are many hold ups as we cannot predict the weather and the time frames we give our customers are an estimate. We do apologize for being a couple weeks late to do your roof.
Upon shoveling the snow from the roof, our installer proceeded to use your shovel to clear the snow from your patio. A member of your household came out and notified our installer not to use the shovel as it had scratched the patio prior. He then stopped and proceeded to use a leaf blower, so we did not leave a pile of snow on your patio.
We do a Quality Control inspection on all of our completed installations. This report is an internal report and is for the sole purpose of ensuring that our work can be warrantied for 50 years. If we find anything at that time that requires adjustment or fixing, the installer is notified and returns. As our Service Manager explained, he was more than willing to discuss this with you.
We have a note in our file, stating that you were thrilled with our QC personal, so much that you had called to tell us about it. During that same call you notified us of a scratch on your patio, as you had also notified the QC inspectors.
We had asked you to get quotes to repair the damage, which you did. The quote we received was somewhat confusing, it stated the total amount to fix the scratch but also requested a deposit amount that was 3 times the cost to fix the scratch. When we asked you about this, you then told us you were going to write bad reviews. We encourage you to get another quote to repair your patio and send that to us, or to inquire with the original business that provided the quote regarding the payment terms. Once provided with clarification on payment terms we will work with the contractor to repair the patio.
Kindest Regards,
The Hy-Grade Team

Thank you so very much for sharing your happy experience getting a Hy-Grade. What you have experienced so far is exactly what we strive for each and every time. Fortunately, we're able to accomplish this with just about every one of our customers. Thanks again for choosing a Hy-Grade.

We really appreciate your comments especially as you've had some time to experience more of the benefits of a Hy-Grade steel roofing system over time. Thanks again!

Thanks sharing your comments about Hy-Grade and our steel roofing system. It's good to hear from actual customers, especially about such things as noise during inclement weather. The quieter aspect is largely due to the substructure, or double wood strapping, and the fact that our steel shakes are attached to that versus direct-to-roof deck. Aside from the self-ventilation feature of the strapping, saving up to 30% in energy bills, it provides an air gap of 5-7 cm. Direct sound transmittance isn't possible, which helps keep the inside of the house quieter. Thank you again!

Thank you so very much for your kind words about your experience before and after the sale. We also appreciate you took the time to share them here. Thank you again!