The BEST IN TOWN!!! Following Hurricane Irma, I stepped outside to see the damage. While walking around the side of my house, I noticed exposed plywood in multiple areas of the roof. I didnt think I would be able to get in touch with a roofing company, knowing that many of them were still making up ground with last years Hurricane Matthew, but I went ahead a called them anyways. AJ Wells had replaced both of my neighbors roofs and many others in my neighborhood, with excellent reviews from them all. Heather immediately called me back that day, which was the day after the storm. She thoroughly explained everything I needed to do regarding contacting my insurance company, documentation, timing of the various steps, etc... All the while, she sent out an emergency repair team to weather seal my entire roof, that day!!! No tarps and bungees... The 4-man AJ Wells crew put down heavy duty stick-on shingles/paper and glue/tar on not just the exposed wood, but on every spot where the shingles had been blown off. Soon after everything was sealed, I completed the necessary insurance requirements over the next few days. Next, Gus came out to inspect the roof to see what was needed. Extremely professional and great people person. He walked me through what was to come, regarding shingle choice with recommendations, types of materials they would use, warranty information, length of time the job would take and a rough estimate of how long I would be waiting in line. From the time of placing my claim to actual completion of the roof was about 3 months. Well worth the wait! This was due to the long line of roofs still being completed from Hurricane Matthew last year. I was assured my roof was weather-sealed and would stand up to any storm while waiting, which it did. The crew was great, they even made plywood + 2x4 protective covers over many of my raised garden beds (which are full of vegetables), one being almost 20' long, which would keep the debris from falling on the beds, which they definitely did. Thanks guys! The job was done in 1.5 days. There were a couple of cosmetic flaws which I called Gus, and he immediately sent his right hand man out to have them taken care of. Kelly at the office was very informative and helpful, walking me through the financials of the home owners insurance process, which can be daunting, but she was able to explain everything to the "T" and helped me better understand the process and what to do/when to do it. (Sorry for so many questions Kelly). Overall, 5 STAR review on both the work done, courtesy, professionalism, and responsiveness of the crew at the office as well as in the field. Very pleased with the experience. AJ Wells is a must use for roofing needs! Thanks to everyone that made this experience so well.
Sincerely,
Josh Gervais
2 comentarios