Sureline Property Solutions

Below is my termination letter to Sureline Property Solutions...beware: Reliability – Several cases of unreliability demonstrated: a. Multiple and almost daily issues of not being at the house when promised, often late by periods measured in hours if someone showed up at all. Rarely was any notification of lateness given as you typically had to be tracked down to find out if and when you would be at the house. Even after these discussions you would rarely be there at the time discussed. b. Timeliness of completed work – not one single item was complete, let alone within the discussed timelines. Even though termination occurred prior to the last agreed progress date of January 2, 2017, there was no indications of ongoing work or evidence of past performance that suggested the agreed upon work would have been completed. 2. Unprofessional behavior – Many actions gave the appearance of squatting at the house, unauthorized use of items and general disregard for the homeowner’s property, belongings and privacy: a. Unauthorized use of BBQ grill b. Unauthorized use of Crock pot (which was left dirty under a pile of insulation) c. Unauthorized use of fire pit - moved from where it was for use on the patio by Sureline d. Unauthorized use of Master bathroom – towels and other showering accessories noted in the bathroom. e. Unauthorized use of washer and dryer (dryer which was vented to the laundry room) f. Unauthorized use of master bedroom – sheets, pillows, air mattress, shoes and socks all noted in the bedroom and other parts of the house g. Closet shelves removed from closets and used for an art table h. Closet shelves removed from closets and used as a work table i. Unauthorized use of refrigerator in living room j. Unauthorized use of tools which were scattered in both throughout the house and in another house across the street. Some of the tools in question were not readily accessible i.e. Sureline had to search through owners belongings to find them. k. Playing cards on the job site l. Heat turned up to 80 degrees while Sureline was out of town and off of the job for several days m. Back door left unlocked and Sureline “tried it just to see if they could get in” n. Domestic dispute between Sureline employees that could be clearly heard by a next door neighbor o. Owner’s cabinets used for storage of Sureline items 3. Unauthorized pet in the house –There was a dog (puppy) in the house. After further investigation it was noted that Sureline had moved things in the yard so the dog could not get out, put an unauthorized stake in the ground for the dog, allowed the dog to urinate and defecate in the house without cleaning it up. Dog was back in the house after we were assured it would not be. In addition, the dog chewed a custom ordered aluminum mini blind in the master bedroom. 4. Misrepresentation of work complete – I was told that there was an electrical wire run in the master bedroom for an overhead light and that insulation was to be put in the walls between the living room, bathroom and back bedroom - none of which was actually completed. 5. Attempted, unauthorized removal of items from the house – tiles from bathroom demo, vacuum cleaner, decorative bottle, cactus dish – all items that were either put in trash by the owners or not asked to be kept by Sureline. 6. Unauthorized storage of materials from other jobs – Doors and trim from another project that were stored in the house. 7. Broken or missing items: a. Stepladder tray broken b. Souvenir ashtray broken c. Flat blade shovel missing - will be added to final invoice d. Grill cover damaged during unauthorized use of grill