Baylor Asset Management

NIGHTMARE - BEWARE. Do not work with these people. They signed on to renovate my home in 2016, recommending an architect for the plans & permitting. I was introduced to the company owner, Joseph Jackson, through very close family friends who are a fixture in our 3rd ward neighborhood. I suspected early on that I made the wrong choice but already far along with bank financing, and living in a rental property with a family of 5, I decided to keep moving forward. Jackson re-affirmed his commitment to my project after acknowledging a huge blunder: the city would not approve the major renovation permit because our property was below base level for flood. The house would need to be raised 6 feet. We decided to move forward with Jackson's new plan to tear down and rebuild, at considerable additional expense. He gave assurances that going forward it would get done within the new budget and timeline of 6 - 9 months. A year and a half later, I am panicking due to the slow and cryptic drip of communication from Jackson and team. Only a campaign of incessant calling from my husband and I got the project back on track. We moved Memorial Day weekend 2018, not because the home was ready, but because we had no choice. After 2 years living in a short term rental, we were forced to move. After another stressful campaign to turn on the lights, Jackson and team were absent. My family lived for a month with no gas for cooking or hot water. It is clear from the hundred page professional inspection report we ordered that there was little to no project oversight during critical parts of the build. 6 months later, over 2 and half years since he was hired, Jackson has not shown up for a walk through. We have not been provided with the file of our project containing all the receipts, warranties and other critical information to home management. He does not answer our calls, emails and texts. Here are just a few glaring examples of their incompetence: (1) garage is below grade level and floods regularly when it rains; (2) the wood on the railings on the patios and decks were left unfinished. They are already splitting, cracking and bowing, (3) they used ceramic tile on our patios; (4) the luxury vinyl flooring is unfinished - there are gaps and cracks all around, (5) the kitchen cabinets were left without handles, and the cabinets do not have any scribes or styles; (6) the stair case is unfinished; (7) they installed a portrait window that cannot open in my son's bedroom. The plan called for it to be installed in the game room outside the back patio. The list goes on and on. Steer clear of these people. They are investors / house flippers. They do not care about quality. They have taken over 2 years and counting from me and my family. They have no accountability or pride for their work. I signed up for a new home. I am left with a fixer upper.