Affordable Decks and Additions, Inc.

I recently had our second deck built by Affordable Decks, and while the quality of the deck itself is decent, I cannot overlook the abysmal customer service and overall lack of accountability from the company. First and foremost, getting in touch with anyone at Affordable Decks, be it the office workers or the owner, was an exercise in frustration. It often felt like I was dealing with a ghost company. Calls and emails went unanswered for days, making it incredibly difficult to get updates on my project or address any concerns. The lack of communication was appalling and left me feeling completely ignored. We were told the deck would be completed by July 4th weekend, and it was NOT! They did not finish it until a month later. We asked multiple times for the owner Jeff to call or visit us, and he ignored us every time. When I did finally manage to get a response, there was a distinct lack of responsibility-taking on their part. Any issues or mistakes that arose during the project were met with excuses and deflection. It was clear that they were unwilling to acknowledge their errors or make any effort to rectify them. This lack of accountability left me feeling unheard and undervalued as a customer. We have spent almost $40,000 with them and the owner couldn’t even take the time to call us. A simple phone call could have rectified this situation. Furthermore, the project timeline was extended beyond the initially promised completion date without any explanation or apology. This not only inconvenienced us, but also added unnecessary stress to an already frustrating experience. While the quality of the deck itself may meet basic standards, the deplorable customer service and lack of accountability at Affordable Decks overshadow any positive aspects of the project. I would caution anyone considering their services to think twice and be prepared for a frustrating and disappointing customer experience.

Built a spectacular addition to our house that was blended beautifully with the original structure, solving several of my design concerns along the way. This company has a very talented and professional team that was open to working with our design ideas, so that we ended up with an addition that exceeded our expectations. There was a level of craftsmanship and skill that I didn't think existed in the building industry any more, and I can speak with some authority because I have been a real estate agent for over 20 years. Neighbors are stopping their cars driving by to ask about it, and they haven't even seen the inside!