Kovack Mechanical

Kovack Mechanical installed my Trane system (heat pump and air handler) in May 2019. The company serviced my system on 1 Aug 2022 and found that the evaporator coil was leaking. Since the coil was under warranty, I asked for an estimate. Once I got the estimate, I asked them to proceed. I heard nothing for several days. When I was able to get someone to answer the phone, I was told that they were trying to contact Trane for a replacement coil. Because it was so hot in my house, I asked them to do a temporary fix while waiting for the part, but was told that was not possible. I then asked for a breakdown of the quote showing labor, refrigerant, shipping and any other costs. I was told that that's not how they do business. After some back and forth with the owner, Mr Kovack, he told me on 8 Aug that since they were no longer a Trane dealer, perhaps it would be best that I find another company. The temperature in my house had been in the upper 80s every day at this point. I took his advice and found another contractor who found a new coil locally in Georgia, and gave me an itemized invoice that was $47 more than what Kovack quoted. The invoice showed labor, refrigerant, shipping (I had to pay shipping for the new coil, as well as return shipping of the old one), credit card fee, as well as the cost of the coil. Because the coil is under warranty, I pay up front for the coil, and once Trane gets the old one and verifies that it does leak, Trane credits the company, and they send me a check. Similar to a core charge. Kovack Mechanical did not mention the credit, leaving me to believe that they would keep that money, and since I didn't get an itemized estimate, I would not be the wiser. I am glad I took Kovack's advice and found a reputable contractor.