Jones Services Company

Very disappointed. Scheduled a furnace cleaning in September for Oct. 14th and had to take a day off of work because they don't do it after 5pm M-F or weekends. Waited at home all day and they finally called at the end of the day to say they had to reschedule due to "emergency deliveries" when the weather was in the 70s. The earliest next appt was on Nov. 6th in the morning which I took and planned to go in later in the day to my job and just take a few hours of personal time to accommodate. On Nov. 5th they called and said they had to move me to the end of the day because of more "emergency" deliveries. I couldn't do the afternoon because I had scheduled office meetings in the afternoon that I couldn't miss. They said they had to push me out due to these other customer's needs. I was pissed. I had rightly set my appointment well in advance and apparently due to other's lack of preparing for oil in a timely manner and not leaving it to the last minute they became a priority over me. Valuing one customer's business over another's due to lack of planning is just not right. I had a scheduled appointment set a month in advance and apparently they felt the other person was more important. Do they not have enough staff to handle the scheduled appointments AND the emergency last minute calls? Very poor business ethics to not accommodate all customers. Since I was a NEW customer they should have been willing to do their best to get me to be a regular customer. Will NEVER call them again and will be letting everyone I know not to do business with them. You'll just waste a personal day off from your job and they won't show up and put others ahead of you. With business practices like this I don't know how they will stay in business.

Lack of communication regarding a part ordered, though business made it right later on through communication. Would have appreciated more correspondence regarding the part being delayed, as we had to follow up multiple times, but Jones made it right in the end.

Ignacio did a wonderful job, very professional. He is also very friendly. I highly recommend him and the company. I give him 5 star!

Duane S, the Service Pro, was very personable and professional and explained everything very well. He provided three options for the job with different cost amounts and took the time to explain each one.

Duane Sapp from Jones Services was amazing. Professional, respectful, knowledgeable, and patient of the many questions he was asked and which he answered. Although we used a different company to install our other Generac six years ago, I found this company and Duane to be so much more professional and communicative. Highly recommend this technician and company!

Val installed a new bathroom venting fan to replace an inefficient relic. He was careful and meticulous, as he had been a few weeks ago, tending to another electrical problem I'd had. With both tasks I am pleased. The new device is performing flawlessly. I recommend Jones Services, highly.

Since using Jones services I have been highly happy with the services that I have received . Plumber Ignacio was outstanding and very knowledgeable about the plumbing problem that I had. After fixing the problem, he was able to give me several options for keeping the problem from reoccurring again. No pressure! He was also very respectful and helpful. Thank you Jones.

Jones Services is so professional and their employees exemplify their high standard for quality work and service. Ignacio worked his ass off to get the propane line hooked up to my stove and tested before 1:00 when we had to leave for a doctor’s appointment. We were very appreciative of his willingness to do that for us when he could have just come another day. Now our stove is hooked up and working and we can cook again. Thanks for your hard work.

I contracted Jones Services for an electrical evuation, they made my appointment between 9 am and noon. Duane Sapp was dispatched to my home. He arrived at 8:30 am after a brief call from Jones to confirm the time. Duane we professional, courteous. He completed his work quickly and sat with me to share his findings and recommendations. I would recommend Jones Services and Duane Sapp to all my friends.

The service performed was at my parents home, they live across the street from me. My father is 92 years old and was present when the tech, Patrick O'Malley, performed the maintenance and service. Patrick was courteous, professional and respectful. I was most impressed with how Patrick interacted with my father. Even though i was there, he still spoke to my dad and kept him updated whenever he had the chance. It always impresses me, when a young man like Patrick, treats an older man like my dad with dignity and respect. My dad even asked Patrick if he could ask for him if he ever had a problem, to which Patrick smiled and said of course. The generator was serviced and tested. It runs great. This is the third year we have used Jones for this service.

We used Jones to fix a heating problem. Rick S. was so nice & explained everything we needed to fix and update our system.

We call Jones Services every time something at our home goes wrong. This time we lost heat during the Holidays. Rick Stephens was there promptly and fixed it as quickly and at the lowest cost possible. He was very nice and professional.