J.W. Windsor Heating & AC, Inc.

I have used J.W. Windsor Heating for over the past 15 years for all heating and air conditioning services in all of my properties and have always had the best prices and exceptional service. They have consistently provided the best brands of equipment and exceptional service. I would and have recommended them to anyone needing services from a new home build to replacement services/repairs.

it pains me that I have to write this review because things started out so well. they were responsive in getting our fried system replaced ASAP. Since the old unit was damaged by a power surge my insurance wanted to inspect the old unit; however since it was early July we needed to replace immediately to beat the heat. We discussed this with John (the installer, not owner) and he said it wouldn't be a problem, just to let them know once insurance had completed their inspection they would send someone back for the old unit. In a couple weeks it will have been 4 months since we let John know the unit could be picked up and it's still sitting in my yard despite the promise they would come back for it. In late August when I contacted John (owner) again he told me that they would get the unit when they were in the area but I could pay another $97.50 and they would come get it sooner. I then waited, and waited with no word from John so I contacted him again. His response was again wait or pay $97.50. The evasive behavior gives me the impression he's not overly worried about this since he's already been paid for the job. In 4 months I have a hard time believing that they couldn't come get the unit. instead John got paid and wants to give me the run around until I cave and pay him $100 to come do what the installer told me wouldn't be a problem.