All Island Duct Cleaning, Inc.
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Detalles de la empresa
Nombre de la empresa
All Island Duct Cleaning, Inc.
Número de teléfono
+1 631-459-1031
Dirección
Bohemia, NY 11716
Seguidores
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1 valoración para All Island Duct Cleaning, Inc.
Jack Hasso
Puntuación media: 1 de 5 estrellas
Don't use this company. I called for a service call and spoke to Derrick, explained to him I have used a company previous to them that I wasn't too thrilled with as far as their professionalism. Derrick assured me his company was very professional and that we would be very happy with them. So I went ahead and booked the service for Wednesday at 2pm. They gave me a window from 2-4pm. That day comes and it's 4:15pm and no one has come to our house or even called for an update to let us know they were running late. I called the business # and a guy picks up, he was very nice (I forget his name). I mentioned to him what I listed above and he tells me that they have me scheduled for Thursday 2-4pm. I double checked my handwritten notes and see I had Wednesday listed, so I'm almost positive the error was on their end. So I explained to the guy that our house is extremely hot and we have yet to turn on the system b/c we need the service call and we have 2 young children in the house (1 who is a newborn) and they are extremely uncomfortable and it would be appreciated if they can reach out to their service crew to see if anyone can get to us that day (Wednesday). He told me he would reach out to his crew and get back to me shortly with an update. I didn't hear back from him, which led me to believe they couldn't get to us but we would see them the following day. Thursday comes around it's 4:15pm and again no one shows up and no phone call update either. I called the business # and left a message requesting an update. FYI the B# forwards to a cell phone # which leads me to believe this is a small shop that can't afford an office receptionist to handle their calls and service appointments. Basically I called a few more times and they never got back to me. This company is EXTREMELY unprofessional. Do not waste your time with this company. It's very frustrating to deal with companies like this, hence why I took the time to write this review, hoping everyone else doesn't have to deal with the bs that I had to deal with trying to use them. If this company reads this review, you guys better get to work on how you handle your service calls b/c companies like you do not last b/c word of mouth is everything.
8 de Mayo de 2018Última modificación:8 de Mayo de 2018
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