Universal Factory Direct

Purchased a kitchen from this company, Joe was the point man we dealt with. What he showed me in the warehouse and what he sold me are not even close. I am a contractor with over 25 yrs. In the business and these cabinets are very low quality, the finish is very thin and will not hold up over time. The drawer hardware is secured to the cabinet with plastic parts. It is clear these boxes are very hastily assembled with strings of glue all over them. The plywood panels are as thin as they could get away with. Joe repeatedly stated they were good midrange quality cabinets, my mistake for believing him.

Ordered 4 cabinets, all wood box, but construction had many brackets inside instead of mortise and tenon. Sent wrong cab (this was not a huge deal) but the replacement came late and without a piece required to finish the job. No return of phone calls or texts. Very disappointing and of course increased costs due to waiting on cabs.