Thomas Martins Custom remodeling

I would caution all against doing business with Tom Simon of Thomas Martin Custom Remodeling. The job done at my mother's condo in Leesburg, VA was, and remains, problematic. Having paid in excess of $60K for a full remodel, Tom and his son, also named Tom, walked away from the job without completing the final "punch list," as Tom called it (the final list of odds and ends to be completed after a walk-through). More problematically, the job was complete, according to Tom with major issues left unattended. For example, Tom did not do his due diligence in the building prior to ordering appliances; only after installing a front-loading washer/dryer set, did he realize that he could not move plumbing to allow the front-loading doors to opposite each other. When asked to replace the machines, he suggested we move the hoses, which was in strict violation of condo policy. His workmanship is careless, and his principles are dubious. Another example considers the guest bathroom. Once again, Tom did not do his due diligence and ordered a stock bathroom vanity without accounting for the clearance of one set of drawers closest to the door and its framing. As a result, three drawers of this vanity were unable to open. This problem should have been corrected as soon as the cabinet was installed and prior to marble being installed, but instead, Tom allowed the marble to be installed, and then refused to replace the cabinet. As such, he placed plastic rubber bumpers on the door frame that prevented the drawers from hitting the door frame and from opening completely. The drawers did not open and were rendered unusable. He ultimately cut the edges of the drawers off to provide the necessary clearance - and did so in a manner that left the drawers uneven, unfinished, and unpainted. I would also add, he did this without contacting me for approval or consent. As a last example, when my mother asked him to tighten the toilet paper dispenser in her master bath, he removed it completely from the wall, spackled over the holes drilled in the wall, leaving a patch of discolored spackle or paint that does not match her wall - not to mention no toilet dispenser. Again, he did this without my approval or consent. These are only a few of the multiple examples of the poor quality work Tom Simon performed at my mother's condo. The list is extensive and our family is pursuing action against Tom Simon and his company through the Virginia Department of Professional and Occupational Regulation. Pending this judgement, we will pursue legal action to remediate these issues and the many, many others that were left behind. Tom Simon is unprofessional, inexpert, uses low quality products (even when specific products are directed), and is unscrupulous in his character and dealings. My 81 year old mother's condo is proof that he is unworthy of future clients' trust and certainly not their hard-earned money. I welcome Tom's commentary to this review and should he be willing to remediate these issues, I would happily change my review.

We enjoyed working with Tom. He transformed our dated master bathroom with a useless tub into a beautiful bath with a glass-enclosed shower. We appreciate his attention to detail; he did everything from demolition and installation to painting. We would definitely ask for his services again.

Tom (and son Tom) recently gutted and remodeled our master bath. When I initially contacted him (based on other favorable reviews), he was very prompt in contacting me and coming out for an estimate. After discussing with him what I did not like about the existing bath letting him know what I wanted, he designed a truly elegant bathroom that exceeded my expectations. Two key features I wanted were a walk-in shower with no door, and a sit-down vanity separte from the sinks. The finished product is gorgeous! The tile work is exceptional....their attention to detail quite impressive. When "unexpected issues" were encountered (with water lines), the "two Toms" were able to successfully deal with the problems and complete the project as planned. I cannot recommend them highly enough. My list of future projects is growing!

Thomas Martins Custom remodeling updated my kitchen and baths. They were very timely and made suggestions that were very helpful. They did a great job and I trusted their expertise.

Kitchen remodel. Exceptional delivery of service from initial proposal through delivery. Reasonably priced, timely,and first rate workmanship. Pleasure to work with Tom and his son (Tom) who completed the entire project themselves. I highly recommend them and in fact,they are doing work for my neighbors who are also happy with them.

Thomas Martins renovated our dated Kitchen with professionalism, creativity, and excellent trade craft. They used quality Kraftsmaid cabinetry which lead to a very polished looking end product. The crew were all polite and mindful of disruptive household for the 3 weeks of renovation. They kept their materials and tools tidy at the end of the day and they worked hard to meet even our "creeping requirements" within our schedule. We would recommend them for sure!