Backsplash Installation, Basement Remodeling, Bathroom Plumbing, Bathroom Remodeling, Bathtub Installation, Cabinet Installation, Flooring Installation, Home Remodeling, Home Restoration, Kitchen Plumbing, Kitchen Remodeling, Laminate Flooring Installation, Lighting Installation, Shower Door Installation, Shower Door Repair, Shower Installation, Tile Installation
Zonas de trabajo
Ames Lake, Beaux Arts Village, Bellevue, Carnation, Clyde Hill, East Renton Highlands, Eastgate, Fall City, Hobart, Issaquah, Kirkland, Mirrormont, Newcastle, Preston, Redmond, Renton, Sammamish, Snoqualmie, Union Hill-Novelty Hill, West Lake Sammamish, Yarrow Point
When we were last out, I had the impression that you were satisfied. The bathtub stopper was holding water, the barn door was adjusted to what seemed like a reasonable position and more painting was performed than what you requested (including touch up on the hinges). I agree that the blocking for the floor register was not ideal, but we were hoping for a simple fix. We'd be glad to install new floor tiles around the register if necessary.
The 12 month timeline is related entirely to the payment issues. We're a small company and when a client disappears without any contact for a month and is unable to pay the majority of their invoice after the work is 95% complete, it's reasonable that no additional work should take place. The balance was fully paid six months later and we subsequently returned to your home two weeks after that to address your punch list.
Again, I'm sorry to hear that you're not entirely satisfied. We recognize the importance of customer service and word of mouth. Consequently, if we had been asked to return for warranty items, we would not hesitate to address them. Please contact me at your earliest convenience, so we can work to correct your concerns.
Done to Spec