Anve Kitchen And Bath

Hello Faina,

We highly appreciate your kind review. It was a pleasure to work with you. Thank you for your great communication and kindness!

Hello Judy,
It took us two years to complete your project. We managed to complete your working room, entrance units, large tv unit for your bedroom, bathroom vanities and etc. One whole year of this project was wasted because of the designer you hired for these projects We were extremely patient during the whole process of your designer deciding. Simply, you can not find this kind of service anywhere else in U.S., and no one else could have dealt with her like we did,

Please also share the pictures of your custom productions and show how they look. We added pictures of your finished projects, to be fair, so our potential customers can see, after reading this comment. We did a great job with your custom production with unique pieces, production with solid wood, satin brass legs and frames, while we kept the price affordable.

Close to the end of this project we faced transportation issues due to the pandemic, that was simply beyond our control. However, we always kept you updated and informed.

Custom orders are non-refundable and not returnable, however we did stand behind our products and provided you with free replacements, we have visited your jobsite countless times to fix anything you have requested, We even went further, and did inside delivery for you, which is a service we don't provide.

To compensate our efforts and the time we spent on this project, we simply refused your $3,500.00 compensation request after a completely finished project. We fulfilled all your requests and replacements and completed the job perfectly. We are still here to send you replacements if your items are damaged during the installation or transportation to keep you satisfied,.

Taking advantage of overseas transportation delay for requesting a compensation for a fully and successfully completed project is simply something we can not accept.

Hi Nurjahan,
Your order was placed on 4/06 and as you have been informed, estimated time of shipment would be in 2-3 weeks. We have scheduled the pick up with carrier on 4/21 but unfortunately they did not pick until the following day. Transit time to California is around 5-7 business days. Delays in transit is out of our control. We have contacted the freight company to return the freight back to us. You are not responsible for any charges, you will be fully refunded.
Thank you,
ANVE Kitchen and Bath

Thanks for the positive feedback. We are always glad to hear that we made another customer happy.