Valusso Design LLC

We are in the process of working with several subcontractors for our home remodel, and want to help others avoid the nightmare that we are currently experiencing with Valusso Design. I placed an order for 16 doors on 8/1/2023 and provided a deposit of nearly 8K at that time. Our contract stated that our doors would be delivered and installed in Nov 2023. This date came and went, and we did not hear at all from Valusso. After repeated calls, emails and texts, I was informed that there were delays at the factory and that our new delivery date was December. In late December they again changed the timeline to January. Then March. The last timeline they provided is May 2024 - nine months AFTER our promised date of delivery is unacceptable (and I have completely lost trust in their ability to follow through on what they say). I now have a home remodel project with missing doors! Throughout this stressful process, they never proactively updated me about delays. I always had to call, text, and/or e-mail multiple times. Getting through to them each time was and is a nightmare. Neither Vlad or Stepan will answer texts, phones or emails. I have been asking for a full refund of my deposit of $7946.62 since February 2024. They keep giving excuses about why they cannot provide the refund. Save the headache and your money. RUN the other way.