RAJACK HARDWARE

I have never dealt with such an unprofessional company. I ordered 4- 4" small edge pulls from them in Polished Chrome and Polished Copper on April 25th. . After receiving the product from them 4 weeks later (they told me 3 weeks), the PC pull had circular watermarks and the Copper had numerous scratches. I called to let Robert Mancini know this and he told me to take them somewhere to have fixed!! His answer was that he doesn't expect his company to give a perfect product and if we wanted it fixed to take it to our plater to do so. He finally agreed after a tense conversation. He told me it would take another 2 weeks to fix. Now, its July 25th and many emails looking to find out when I would be getting my customers product, I told him how ridiculous it was that it was taking so long. When he called me back, he said you know what, it is ridiculous. I told him to give me my refund and he said that was exactly what he was going to do. I don't think he ever had the intentions on fixing and sending my order. He attitude was difficult and nasty the first time I talked to him. I wouldn't trust this company unless you are looking for a subpar product and you can wait 10-12 weeks to get it. I am attaching all my emails( including the watermark stain) to show proof that he never made this a priority. I feel when you send out a product and after paying 30 for a little edge pull, it should be perfect!!!

I have used this supplier for custom made brass shower door pulls for over a decade and they are a valuable source. Reliable , knowledgeable, and consistent with their lead time for custom products. Highly recommend.