Morano Inc

Purchased 2-1/4" Custom Mahogany door from this company. Requested additional materials to correct and install the door. They continually send me emails asking the "team" how to handle the issue. Two weeks have gone by with no resolution. I will not waste more time on them. I've decided to purchase and mill the materials needed. Instead, I add my voice to the choir of voices showing this company as it is. No customer service. They build problematic doors. As a custom home builder, I will take a lesson learned and find another supplier. I will build more homes. They will not sell another door to anyone I know or convey the message to. By the way, they just changed their name to Custom Doors.

I rarely give reviews online; however, this time I felt I had no choice. If I could've given a 0 I would. I purchased a wood and iron entry door with transcom over a year ago. I've had nothing but problems from the moment my builder went to install these doors. On the surface they look beautiful; however, the finish on the iron work peeled off less than a year after they were installed. I've attached a photo of the words that are showing in between the two panes of glass in the transcom that can't be removed. When it blows rain the rain comes in between the double doors. After repeated attempts (way too many to count) they just said to put additional gaskets in between the doors that doesn't help. We gave up on getting them to re-powder coat the iron work after it took over 4 months for them to send us a wooden crate that was too small to put the transcom iron work in. We felt as though we may never see our iron work again if we shipped it to them to have them re-powder coated so we had to pay over $1100 to have it done ourselves. This door with transcom cost 5 figures to start with and we shouldn't have had to re-powder coat ironwork on it & live with words showing in between the panes of glass! These are pretty doors, but zero customer service & no one at Borano that will stand behind their product. They're not worth the nightmare. I wish I'd bought my doors from somewhere else.

I bought a Gujarat door one month ago, and when I first saw the product in a catalog which I asked ahead to be send to my house before making any decision, I fall in love with that door. Is not less true that the process of getting the door is slowly and irritating but it is worth it the wait. Borano Inc has an exquisite product, a unique style for detail and the Costumer Service was amazing. So far I'm more than please and happy with my door, I can wait to throw a party in my house.

I purchased a Borano Door for my new home. I absolutely Love the look and quality of this door. It makes the front of my house perfect. The ordering and Installation process went great. It was well worth the time and money that was spent.

Beautiful product, but their support and logistics are the worse I've ever come across. First, the shipment was delayed for over a month, and could not get a reason why. Then, when it arrived, some of the critical hardware parts were missing. After going back and forth for over a month, in which they rarely returned calls, I bought the parts myself. I have send them an invoice to pay me for the replacement parts, and have heard nothing despite several attempts both by phone and email. I have filed a dispute with the credit card for half the cost of the doors.

Our front door's installation process began yesterday. The front door came out beautiful! Part of the door is glass and it opens up our whole home. We still need to get the door inspected and the trim added, but so far we are happy! It was an absolute pleasure to work with Pamela who is coordinating the process for us, she is doing the best job! As soon as we are finished, I am hoping to add another star to make it a 5 star job!!!

Not good. Not reliable. Not trustworthy. Stay clear. First off, these guys seem to be totally disorganized. They don't answer emails promptly, their follow up is bad, they don't answer the phone consistently, they rarely return phone calls or emails. This gets frustrating when your door doesn't arrive as promised, or when it does it is missing pieces and has loads of damage. Their business model ships all production out of the country and then you wait. They don't see the units before you do (if they do, they don't correct the errors). We ended up paying over $12k for 2 doors and they are currently at a local lumber yard being repaired. I paid another $2500 to get the doors repaired. When asked about getting reimbursed for the error, there was silence. No answer, no response. Zip. Nada. Crickets. This company is a disaster. Save yourself the aggravation and lost money. Find another supplier, which is a shame since they seem to have good designs. Don't be fooled, stay clear.

I read the reviews because I am also still waiting for my door. its been six months since I ordered it. Do not buy from these people. They say the door is finished so they ask for the final check before shipping, then there is a problem and cant ship. They are paying Peter to pay Paul, The company is going under I'm sure. Also, they do not return emails or calls.

Awful customer service. We have door that's less than 7 months old and they will not replace it because it is westward facing - meaning it gets hot in the afternoon. They tried to sand and re-stain once, but it did not work and they said they would not send anybody else out to repair the door. This was when the door was only 4 MONTHS OLD. No natural wood door that is so expensive should crack after 4 months - I don't care how much sun it gets. Door is cracking in multiple places and they will not back up their work. Ridiculous. UPDATE: 10/30/17: Since my posting, Borano graciously sent a repair team out and said they would make things right. According to the customer service person, they recently went through a lot of changes and they realized there were some mistakes. It is a good start, so i am upping my rating for effort.

No NOT give these people your business. Was told my door would take 8 weeks and it took 20! Paid $579 for delivery to receive an email that they do not take off the truck so I need a crew to remove a 586lb crate off a delivery truck. Needless to say I had to pay an additional cost and rent a trailer to pick it up. They NEVER contact you, you have to constantly call for updates! The color was to be Dark Oak and it is Has major red hues! They bored the holes crooked for the handle, and so much for weatherizing, I can't even water my front porch without water leaking into the house! Refer to photos. Waste of $5,200!!!

I ordered this door for a new construction project. Below is a list of dates and what occurred 7/18/16 - Received Door 7/20/16 - Installed Door 7/28/16 - Called Kayla and informed her that the glue is not holding the exterior boards together (see pictures) 8/2/16 - Emailed Kayla same details as what we spoke of 8/13/16 - Emailed again as we had no response 8/23/16 - Emailed again, as we had no response 9/12/16 - Called and they assured us that it will be forwarded to the warranty department 9/13/16 - Emailed again 9/20/16 - Emailed again as still no response I understand sometimes there can be problems with the finished product, but to not respond and ignore the issue is unethical. Not sure what else to say. If anyone knows how to get in contact with someone there please let me know.

Wish I could give "0" stars or even negative as this experience has been so abhorrent. I ordered a door in the end of 2014 and was promised a completed product by May 2015. We did not receive our front door with wrap around window until the middle of July 2015 and there was delaminated glass. Trying to get the glass repaired was a trial - getting calls returned was almost impossible. We were assured that the delamination was exceedingly rare and basically "never happened". The entire door had to be returned and we did not receive it back until the end of September though it was promised earlier with multiple delays. The door was installed September 26, 2015 and the glass delaminated again within a couple weeks - surprise! We then had to wait until December to get another replacement of the glass. Yet again, this morning (February 6, 2016) we have three pieces of delaminated glass! This, supposedly never happens as we were told after the first occurrence by Kayvan. The experience has been awful, the people never get back to you when they say they will and they are rude when they do. They lie about when items are being shipped from Honduras so everything takes much longer than expected. Stay away from this company!