DO NOT USE THIS COMPANY!!
I am writing this review to express my immense disappointment and frustration with Luxal Canada's Moveable Glass Walls Inc, specifically the services provided by Mr. Tom M. Our experience since the installation in the summer of 2018 has been nothing short of a nightmare.
After the initial installation, we have encountered numerous issues with the door, which required Mr. M. to return multiple times to address the problems. However, trying to get him to honor his work and fulfill his promises has been an absolute nightmare. Not only has he failed to show up on numerous occasions, but his lack of accountability and professionalism is truly appalling.
Mr. M.'s claims of excellence are utterly false and misleading, and I believe this reflects poorly on the Luxal brand as well. I have shown immense patience in dealing with these issues, yet there has been no genuine effort from his end to rectify the situation.
In September of 2021, we experienced a rainstorm, during which rainwater started seeping through the door. We immediately contacted Mr. M., who promised to send someone to resolve the issue. However, no one ever showed up, and it was only after I reached out to the head office in The UK on April 1, 2022, that we received any response. Even then, it took until mid-April for someone to come and look at the door. Despite our request for 24-hour notice, there was no follow-up, and the matter was unresolved. Then again, a technician of Luxal, appeared at our property, unannounced a year later in 2023, when we were not present, and "take a look at the damage".
The door is now visibly out of alignment, and it becomes a real struggle to open or close it smoothly. To make matters worse, the kick plate was scraping our floors, forcing us to take matters into our own hands by plugging the hole with foam. It is absurd that we are paying a premium price for a door that is now causing more problems than it solves.
We have refrained from using the door unless absolutely necessary due to its faulty state, which is highly unreasonable considering the substantial investment made in this product and its installation.
At this point, all we ask is for Luxal Canada to provide us with another representative or contractor who can address the issues promptly and effectively. The lack of accountability and disregard for customer satisfaction is deeply disappointing, and I hope the Luxal brand understands the negative impact such experiences can have on its reputation.
I am giving Luxal Canada's Moveable Glass Walls Inc. a one-star rating because of the inferior service, the lack of timely response, and the unwillingness to resolve the issues faced by their customers. If these concerns are not addressed by July 31, 2023, I will have no option but to escalate this matter further.
Luxal Canada, please take these complaints seriously and ensure that your customers receive the level of service they deserve.