Sollera Fine Cabinetry

High Density fibreboard was recommended for our kitchen because seams in the wood cabinets shrink, swell and split but "these will look great for years". The seams were showing very quickly after install. When they were unpacked many of the cabinet boxes had paint or laminate coating chipped off and bare fibreboard exposed. A crayon they include was used to cover these up. When the doors, drawers and panels were installed, there were very obvious gaps between the rails, stiles and back panels where dust, moisture, spills and grease collect. Inside these gaps, the fibreboard is not painted, according to the Sollera sales rep. We were told to use an air compressor or canned air to clean these gaps and a toothpick or putty knife covered with a very good quality microfibre cloth. We have 47 doors and each has 4 sides that would require this. They say this is normal and everyone with shaker style doors does this. We however have always had shaker style doors and have never done this, neither has anyone we have ever spoken to. Other advice the sales rep gave, we could caulk all of these doors. Our brand new $40,000 kitchen? We were informed the kitchen is not warrantied for moisture or heat. Before then we were told of the excellentl warranty these cabinets had. We were told there would be no issues but if there were, the warranty would cover them. We have a typical kitchen, it has sinks, dishwashers, wall ovens, a cooktop. We have kids, other family and friends. Our plans on how we would use this kitchen have changed drastically since learning all of this. Fortunately for us, we only have one suspended upper cabinet. As soon as I put anything in it, light-weight glass vases, the box started to bow. I moved the vases to either side of the cabinet to stop this from getting worse. I am not able to use the space fully. As soon as we put our things in (10) drawers, they started to bow. The drawers sag and bang into the ones below. The soft close hinges don't work for this reason. The doors themselves are not cut straight with tops, sides and bottoms that are curved instead of being cut square. The paint and laminate chips alarmingly easily with very light touch and several doors have flaws in the paint. It has been a devastating experience. We had an excellent cabinet maker with 45 years experience look at the cabinets. He said this is faulty manufacturing/quality issues. Jeff the Sollera sales rep says in a letter "the doors looked perfect to me. I saw no flaws or manufacturing defects" "Sadly, this client will not be likely to believe anybody or listen to reason. She appears to have some sort of personal agenda here which is not based in fact or reality." "Just wait until she gets some normal joint fracturing." This is the customer service culture.

I am a certified kitchen designer and have been working with the Sollera product for over 8 years. I have been in this industry for 22 years and I believe Sollera to be a great quality product. The 3/4" construction and shelves, solid maple dovetail drawers and soft close undermount Blum slides and soft close Blum hinges make their cabinet cases superior to many of their counterparts. The finish is smooth and durable and I love the fact that they can colour match Benjamin Moore. I put Sollera cabinetry in my own home and can attest to the quality and beauty of the product. The company is a pleasure to work with. they are professional and helpful and stand by their product. I would definitely recommend Sollera Fine Cabinetry

Sollera delivered trim and crown pieces that were close, but did not match the cabinets we ordered at the same time. All of the cabinetry arrived on site together. Our contractors installed everything, but once done, we realized that the trim and crown were a different color white. Depending on the light, the difference can be barely noticeable and subtle to jarring and totally obvious. Sollera emailed an apology and a minor credit, plus paint to match the trim. We tried the paint, but as you can see from the photo, the test piece of trim wasn't even close to matching. So that's why I'm giving them a one-star review. They also offered to send new trim and crown pieces, but would not offer any help to pay anything to rip out and replace the existing trim, which could be costly and add weeks to our project timeline. Sollera's position is to blame everything on the contractor. I wouldn't recommend them to any friends or family.

I've been designing with Sollera cabinets for about 3 years now. I've completed approximately 25 kitchens and 40 bathrooms with Sollera and I'm never disappointed! There are so many modifications available (and most free!) that I am able to practically make each space as custom as you could get from a local custom shop but for a fraction of the price. I also love the paint application. It's completely smooth unlike so many of the competitors. There are more than enough options of door styles and finish choices. And best yet, if you cannot find the finish you like, they will do almost any Benjamin Moore color! Finally, their customer service team is amazing. They respond to my questions within minutes and are extremely knowledgeable about the products. Sollera has helped to make me a better designer by allowing me to realize almost any idea I can come up with!

I’ve been designing & specifying Sollera Cabinets for 10 years. Having been in the trade for over a decade, this is by far my favorite product. As a designer, what I expect is the quality product that’s easy to work with. The quality is solid. It is very flexible with all the custom modifications. My clients always get their dream custom kitchen at the reasonable cost. The best part I love about Sollera is the people. The team is always super friendly & helpful, always willing to work with us to solve any issue. When everybody is team-working, good things happen. When my clients asked me why in introduce Sollera to them, my answer is simple: it delivers the best value to your home. -Tracy Jiang