SIMBA USA INC

For nearly $2,700 for a pool table, I wouldn't expect so many problems. Arrived damaged (cracked on the side all the way through the panel which is in addition to various dents, scratches, dents in the metal trim, and other damage on the majority of pieces). Definitely not a hassle free exchange. Customer service didn't address all my questions without some serious back and forth. They had me send in a ton of photos. Finally agreed to an exchange. It took days to arrive. New table had damaged (scratched, laminate pealing, etc.). We literally had to sift through both boxes in to piecemeal a single decent pool table. However, we still have a scratched bench top and a scratched end panel since between the two boxes there was no panels that were undamaged. Thankfully, those scratches are inconspicuous. Table came with a top for ping pong and opposite the ping pong board on the same panel is a wood finish for use as a table when no one is playing. What is worse, we now have a few long scratches on the table top finish. Between all four panels (each package came with two, so we could get the parts we needed), there was only one scratch/peal free section. Out of two boxes only one of the 4 was in ''new'' condition. To make matters worse, I don't even want to deal with these people to try and get our scratched panel replaced. To top it all off, there has been a pallet with the old table sitting in my drive way for days. They wanted me to talk to their insurance company to get it removed. Then, manager I spoke to promised the old unit would be picked up the day after the new unit arrived. It's been four days and it's still in my driveway. I told them my HOA is going to fine me, but they don't seem to care. I emailed them to let them know that there was only one good table top panel out of the four that were sent and they asked me to send them a photo with all four panels in one shot. They want me to unbox the old unit all over again as if to prove I'm not lying. STAY AWAY!

do not wait your time and money, I received tub, I played 2 guys to carry this tub on 2nd story bathroom, we use same pallets to carry upstairs just being try extra careful. played $200, wen we open package that tub have 3 crack/damage, contact and sand pictures, they respond asking if i can take discount, so call around form looking for repair cost that about $750, but Simba offer only 5% discount (about $145), Simba want me sand back then they will reship norther one that will be costing me $400 for bring down and bring up 2nd but Simba now covering any that cost, I offer they sand and pick up same time that will save me $200 or they can cover cost, as off now I played $3150 for tub and $200 for carry tub on 2nd floor and I such with damage tub. Simba can sane own repaire guy to fix similar problem with American slandered they sand tech on job site for repaired.