Santa Fe By Design

They were rude and dismissive to me. Faucets installed by builder were installed backwards and had the faucet spilling onto the counter. They made me re buy all faucets instead of having the builder correct his mistakes Drains leaked and when I asked for a fix they made me buy all new drains. Parts of door assemblies were missing and when I asked for the other pieces they just blew me off. You’re better off ordering online at least the computer won’t be rude to you

Unfortunately, after a decade of dealing with Santa Fe By Design, there was an altercation that resulted in the owner being extremely nasty to me on the phone. It involved a piece of plumbing sold to us by SFBD for a sink we had purchased from them; my plumber said the part wouldn't fit and my plumber had to retrofit something to keep the sink from leaking. Bob asked me if i thought he should bite the bullet and loose the money, and I said, well, yes, as I am a good customer, with many expensive purchases over the years from you. In the end, Bob said he would refund my money but that i should never enter his store again! Very upsetting, Is this any way to treat any customer, i wonder...

Working with Bob ,Cathy and their staff for many years has been a true pleasure. Their knowledge and developed aesthetic has helped me to create a finished product that is current, and one that has staying power. We have worked together on projects ranging from historic restorations to cutting edge contemporary, all with great success. Clients as well as designers, architects and tradesmen, enjoy their time working with Santa Fe By Design. As a general contractor based in Santa Fe I feel fortunate to have such a top notch source available. Joel Muller Tent Rock, Inc. General Contractor

I design houses and take all of my clients to Santa Fe by Design to choose their plumbing fixtures, door hardware, bath accessories, cabinet hardware, and water filtration. I LOVE working with the good people at SFBD, from the owners Bob and Kathy to my most frequent contacts Harlin and Julie. In my line of work, a lot of time is typically spent correcting the bids I get back from various suppliers, but not at SFBD. The salespeople have such expertise with the products they represent, and they take careful notes and do excellent follow-through. And they're fun and enjoyable. My clients (and I) love going shopping there. I've worked with these people for many years and hope to continue to do so for many, many more.

I am always offered excellence and professionalism in working with Santa Fe by Design and its knowledgeable staff. I am a very busy interior designer and its so important to work with individuals and companies who understand that and support you. I also appreciate the way they work with my clientele in answering all of their questions and concerns and they stand behind their product.

I have worked with Santa Fe by Design from the day they opened their doors in 2003 and have been happy to watch them grow into Santa Fe's most trusted and comprehensive source for plumbing and hardware. SFbyD carries a surprisingly large selection of new and unique products from around the globe. They are dedicated to introducing the industry's newest products to their clientele. The staff is hard working, dedicated, very knowledgable and are (shockingly) never fazed by my relentlessly hyper-specific and unusual needs. (I admit to being one of those "fussy designers"!) Bob and Kathy are wonderful people who have built their business simply by doing good business. I don't shop for plumbing or hardware anywhere else-- with that kind of selection and customer service, why would I?

We worked with Harlin Robeson of Santa Fe by Design on two bathroom remodels. We would highly recommend this firm based on those two experiences. The showroom, which is beautiful, enabled us to compare many options for our complete hardware selection. Harlin supplied very timely, detailed estimates on the various options we were considering. He was patient with us as we probably asked him a thousand question. The products were received within the time frame promised. These two projects were complete tear downs to the studs and his work/coordination with the contractor was terrific.

We have worked with Bob and Kathy and their team at Santa Fe by Design for many years on both residential and hospitality projects. We consistently look to them because their customer service is unsurpassed, and they are a wealth of knowledge about kitchen, bathroom and hardware to the smallest detail. They understand the sometimes intricate relationships between designer, contractor and client, addressing projects respectfully and graciously. Their showroom is top-notch, always showing the latest products available.

Santa Fe by Design has a beautiful showroom and an attentive and personable staff. They have been a great source for unique products and inspiration for our kitchen and bath clients for many years.

Santa Fe By Design provides the most thorough, professional services that one can imagine. Their stock of products from which to choose is extensive, to say the least. Furthermore, they're professionalism has a relaxed tone to it that allows their customers to be relaxed, unhurried and minus any anxiety. They know their stuff and it is a delight to work with them. Any way I can give them six stars?

Since 2011, whenever our clients at Praxis Design/Build are ready to start making plumbing fixture and hardware selections, we send them to Santa Fe by Design. Their showroom is one of the nicest in New Mexico, offering a great breadth and depth of products at a variety of price points. Since our first project together in 2011, Harlin and Julie have set the standard for knowledge, professionalism and excellent service. We look forward to our next opportunity to work together.

I've worked with Santa Fe By Design since 2007 and find the entire staff to be consistently professional, knowledgable and responsive. As a design professional, they are my go-to resource for all the plumbing fixtures and hardware I specify. They make my job easy and it's a pleasure to work with them!