PC Hardware

Horribly customer service and high prices. I ordered lighting in June and received it in July. It was the wrong finish in the bedroom, wrong fixture in the bathroom , and one fixture was not even delivered. I received the correct fixture at the end of September but it was still the wrong finish. They reordered it for the 3rd time in October. I finally received it in January and had it installed in February when my remodel was complete. As soon as the electrician opened the box I knew they screwed it up for the 4th time. Over the 9 month period I bought all my lighting from them totaling about $5000 and a $1000 in kitchen pulls and knobs. Each time I spoke to the owner about the issue he kept saying they would just order the correct one. He never said he was sorry that his employees messed up over and over. By the last conversation he said I should just go somewhere else. He didn't see what the big deal was about the order being wrong by his employees for the last 9 months, nor did he think it was a big deal that I scheduled an electrician each time and had to pay him, nor did he care that the project was over an hour away so each time I scheduled the electrician I had to take off work and get child care to just turn around and come back because it was the wrong lighting. They have the worst customer service in history. It's sad that it comes directly from the owner too. I have let my decorators and everyone in the design and furniture retail business know how bad they are and to go elsewhere.

$5,000 dollars & 5 Months, and still NO WORKING FIREPLACE with extremely poor customer service! Call me a totally put out "customer".... if you think they know what the meaning of a customer is. certainly, there is no customer service! Run away as fast as you can!!!!! just seems to find fault with others that he is "not responsible for." Yes, i am very disgruntled after dealing with them time and again to get a problem solved, and they still have not done the right thing after months and months! T.H.E. most miserable experience i have had to deal with in a long time. i will never go back!!!!!!