We hired Bob and his team at Pinnacle to stain some of the units in our 6-unit townhouse complex. My husband and I also wanted to paint a strip of AC ducting along the side of our house. One of my neighbors had used Pinnacle years prior and had a good experience. Unfortunately, we had several issues with this project - enough that I have dreaded having to sit and write this review.
In short, we had significant issues around the quality of the work that was done, especially with the ducting along the side of our home - something that should have been a quick and simple project. There were large areas that got missed, scratches left on the side of our building from their ladder, paint that ended up dripped/brushed/splattered onto other areas such as our plants, exterior siding, retaining wall, the AC unit on our back patio, etc. In addition, the stain used to freshen up our building was applied unevenly - with some units showing the grain (as we intended) and others being overly saturated, which ended up looking more like paint. If these issues weren't enough, I later learned found stain splatter all over the hood of my car - this, after I had to ask to have our vehicles covered and protected.
You learn a lot about a business by the way they handle issues. The initial concerns that were brought up were around the stain color not matching. In fairness, this was not their fault as the builder gave us the color. However, instead of stopping the application immediately after seeing it wasn't the same color, when we inquired about why it looked different, we were told that the stain was just being applied thicker so it would last longer. Huh? It was the wrong color! You're professional painters! And because it was wrong on one unit, we now all had to have the same stain color applied - even those of us who hadn't planned on painting our units. At this point, we had no choice.
My husband and I justified the decision to stain, but then the new issue became about application. The stain was applied unevenly from one unit to the next. When I brought up my concern about this, Bob became defensive and told me that I was being overly picky. He eventually offered to strip the stain and reapply. However, that was shortlived as he later came back and said that removing the stain would likely leave stripes in the seams, making everything worse. We had to settle with the fact that it was what it was.
I will say that they did offer to reimburse for the stain marks left on my car - which I appreciated. However, what they weren't taking on was the time and hassle I had to spend locating a shop that would do the work, bringing my car in, etc.
Forget colors being wrong. To me, it seems unacceptable to have entire sections of paint missing in areas that are supposed to be painted or to worry about whether or not my plants, vehicle, or other parts of my home are being protected in the process. These things seem like a no-brainer in this line of work.
Pinnacle may have been good years ago, but it's clear that their quality of care and service has since gone downhill. I would not recommend working with them.
