Pangaea Natural Stone Inc

Pangaea Natural Stone makes a lot of claims about how they are changing the world and how their products are real stone and have a real impact on those they employ. But, they do not care about their customers at all and are terrible to work with. I strongly recommend against purchasing products from this company. We went to a dealer in Ottawa to look at stone samples for our fireplace. We were lured by the claims on the Pangaea website and we spent a lot of time looking at photos of the different stones on the website and at the sample boards at the reseller. We chose the Castlestone in Coper Canyon. Both the website and the sample board at the dealer showed Coper Canyon to have yellows and light greys and even some orange. We spent thousands of dollars on the stone and were looking forward to a unique look. What we got were boxes full of charcoal grey, reds, green and other colors. Nothing at all matched the display board or the samples on the Pangaea website. I contacted the dealer because we had made our decision based on the sample board which we went to look at in person and the photos on the Pangaea website. I understand that stone is a natural product, but the colors are so different than what we spent thousands of dollars on when we ordered. The dealer contacted the reseller. The initial response that the dealer got from Pangaea was that we should spend more money buying more boxes of the same product in the hope of getting the colors we wanted! But in the end, an exchange was made possible. We are no just waiting for it to happen. It has only been a few weeks of waiting.