TK Custom Decks

I initially enjoyed working with Tom at T&K to build a deck at my house. He communicated well by text and was understanding about issues I had with my bank. But immediately after the job was allegedly done and all money paid, I found several problems. I noticed a post was damaged, a concrete footer under the steps was missing, and eight holes in the railing were missing screws. They initially agreed to do the repairs, but then never showed up to do the work. Around the same time, I measured the deck and discovered that the 20 ft x 14 ft deck we had agreed on in our contract was only 17 ft x 14 ft. After I asked them what happened with the dimensions of the deck, they admitted being aware of the change and cited a structural limitation of my house that prevented the original size from being built. Yet, they did not notify me at any point about the issue and it was only because I measured the deck myself after it was supposedly done that I even found out about this! They started ignoring me after that, despite several text messages and emails I sent seeking a mutually agreeable solution. Therefore, I would not recommend this business that never finished the job they agreed to do.

Outstanding! The T&K team, and owner Tom Hennessey, was professional, knowledgeable, prompt, polite, and hard-working. At least one member of the team came every day until the job was completed. Our job was a 60x19 deck with steps the full length of two sides and a set of 10 steps down to the beach. We also had two large trees to incorporate into the design and to dig post holes around. They had great equipment and brought a large trailer with all their supplies (and a porto pot). I highly recommend this company.