Sturdi-Built Greenhouse Mfg. Co.

Valued customer,

We appreciate your feedback. We have reached out to you to determine what steps we can take to ensure you are satisfied with your purchase. Thank you again for your purchase and look forward to working towards a solution to these issues.

Update: We offered the customer, at no cost to them, to replace the door, inspect the roof for leaks and determine any next steps to eliminate the leaks, as well as replace the fan with a better solution. We also hope to ask if the customer would like us to reimburse them for parts they had to purchase. It’s been over a year since we last heard from this customer. We hope we have an opportunity to help them with the issues they're having with their greenhouse.

Update 4/14/2022

Anthony, we value your business. We hope that you will call us as soon as possible so we can put together a plan to fix your greenhouse’s issues. We look forward to speaking with you soon. Please call 503-244-4100.

Tony,

Thank you again for your purchase of our 8x10 Deluxe Glass to Ground Lean-to. We always appreciate feedback from our customers.

If there was an issue with the squareness of the unit, the underlying issue may be that the attaching wall is not plumb or the foundation is out of square. As long as the wall is plumb and foundation is square, no glass cutting will be required, other than the pieces of glass over the door that are left long to account for foundation inconsistencies. It appears your attaching wall was modified to attach a lean-to greenhouse so the modification of the wall could have presented the issue. We're sorry that we forgot the over the door glass -- accidents happen from time to time and we are always ready to take customer calls and send any additional parts, if needed. Cutting glass can be a challenge, we know, so we apologize for the extra effort that created for you.

You are right -- our greenhouses do not come with screens for the vents. As greenhouses are horticultural spaces traditionally, we leave the vents open as many customers like to bring in pollinators. We offer our roof vent screen kits for those who are looking to keep insects and other pests out of the greenhouse.

We're sorry to hear that glazing the greenhouse was a challenge. Yes, the way the glass is installed does take a little finessing but after learning the process it usually goes smoothly for most customers. Glazing a greenhouse is not like glazing a home window; the laps in the glass allow for expansion and contraction as the space heats up and cools down.

Again, we apologize for the challenge our kit was and the fact that one of our employees directed you to this page rather than discussing the issues more personally. We are always willing to work with each customer to make sure that the kits are up to our standards and that all of our customers are satisfied with their purchase. We take pride in our customer service and are always willing to assist. If we can be of help to you, please give us a call and we'd be happy to listen to what is going on and remedy the situation if possible.

Thanks again for purchasing one of our kits! We look forward to continuing to work with you in the future.

Best,

Mark, Chris and team at Sturdi-Built Greenhouse

Thank you so much for your review. I am sure your grandkids will build wonderful memories of greenhouse gardening with you.