SOUTHWEST CUSTOM DECKS

I hired this company knowing they were a little higher priced than other, larger, deck builders. I also knew exactly who would be working on my deck (the owner of the company) and that it would be high quality and he would pay more attention to detail than subcontractors from larger companies. Being an Architect, I designed the deck, and had Southwest Custom review my plans and structural lay out for feasibility. It took a little while to get started at the beginning because his previous job ran a little long and an uncharacteristic freeze, but once he got going he knocked it out in 3 days. He hit the main water line by accident but fixed it without charge. This deck is about 25% larger than my previous deck that was falling apart and very sturdy! Southwest Custom's contract was for building the deck and privacy screen to my specs and installing two new fence gates. I installed all rope and other accent lighting as well as stained the deck myself. The final cost was about $4000. Update: I noticed standing water by the gate where the main water line was hit. After investigation I found that the gate post had actually been placed right on top of the main water line and concrete cast all around the line. That is unacceptable. I had to take a half day off work to chip out all the concrete and pay a plumber to fix the line. After multiple texts and calls to the builder to fix my gate, he never responded. Disappointed with the lack of care and responsibility around the water line. Still happy with the deck though.