Proper Deck & Fence

I hired Proper Deck and Fencing to install a fence, fabricate and install a gate, along with installation of a solar powered drive gate arm. Per the invoice that I was given, the fence had a 10 year warranty and the gate and operator had a 5 year warranty. This was all installed mid August 2016. Since then, I have had trouble with the gate arm and gate because the gate is too heavy for the gate control to support. Jeff came out twice after the initial installation to temporarily fix part of the gate because it had started to sag and was dragging the ground on my driveway. At that point (which was June 2018) he and I discussed that he would pay to replace my gate control arm with a stronger arm that dampened when opening and shutting, since the current one was already showing signs of giving out due to the weight of the gate he fabricated and this was included in the warranty. I told him that I would give him until October 2018 to come back to replace the gate arm and at that time I also wanted him to take the gate to get it powder coated and cut new boards to be placed back on the gate since the current ones were falling off. I told him that I would pay whatever the cost to get the gate powder coated and for the cedar replacement boards since he told me that the aesthetics of the gate or fence were not covered by the warranty. I was also told by Jeff that if we decided to change or fix the gate or fence at all ourselves, this would void our warranty with him. We needed to wait for him to do anything to the gate or fence. This is not listed anywhere in the invoice that he gave us, but there are also no stipulations to the warranty listed either. The owner seems to be making up his warranty details as he goes along. I have tried several times via email, phone calls, and text messages to reach the owner of this company without any response. I would add a video of how violently the gate closes and the destructive sounds the arm makes when it is opened, but I can only add pictures here which do not do my complaint justice.

We had Proper Deck & Fence build us a deck for our home in Bedford. We could tell that Jeff takes pride in the work he does because the deck turned out great! Jeff is a true craftsman. Because he did such a great job on our deck, we went straight to him for a privacy fence on another lot we have. He built us a beautiful 8 foot custom cedar fence that we receive compliments on all the time. I highly recommend Proper Deck & Fence.

I met Jeff through a friend at church. Jeff had done work for him and he would not have recommended him if his work was not top-notch. He has done work for the church where I work as well as at least one other member of the church. His work is outstanding, his prices are reasonable, he is on time with his bids as well as completion of the work ordered. Jeff replaced one side of my fence and will soon replace the other side.